Account Manager

As an Account Manager, your primary responsibility is to nurture and grow relationships with clients to ensure satisfaction and loyalty. You will serve as the main point of contact between the company and its clients, understanding their needs, addressing concerns, and proactively identifying opportunities for upselling or cross-selling. This role requires strong interpersonal skills, business acumen, and the ability to collaborate with internal teams to deliver excellent service and achieve client objectives.ResponsibilitiesClient Relationship Management:Build and maintain strong, long-lasting relationships with clientsAct as the main point of contact for client inquiries, concerns, and requestsUnderstand clients' business objectives and challenges to provide tailored solutionsAccount Planning and Strategy:Develop account plans and strategies to achieve client goals and maximize revenueIdentify opportunities for upselling and cross-selling additional products or servicesCollaborate with clients to set realistic and achievable objectivesCommunication and Coordination:Effectively communicate client needs and expectations to internal teamsCollaborate with sales, marketing, and product development teams to deliver on client commitmentsProvide regular updates and reports to clients on project status and performanceProblem Resolution:Proactively address and resolve client issues or concernsWork with internal teams to find solutions to client challengesEnsure timely and effective communication of resolutions to clientsContract and Renewal Management:Manage contract negotiations and renewalsEnsure that contractual commitments are met and exceededWork with the finance team to ensure timely and accurate invoicingMarket and Industry Knowledge:Stay informed about industry trends, market changes, and competitive products/servicesShare relevant insights and information with clients to position the company as a trusted partnerRequirementsBachelor's degree in business, marketing, or a related fieldProven experience in account management, preferably in a similar industryStrong communication and interpersonal skillsExcellent problem-solving abilitiesResults-driven with a focus on customer satisfactionFamiliarity with CRM software and project management toolsBenefitsAutonomy work style, empowered and challenged!We are dedicated to provide fast, thoughtful, and high-touch interactions. We hold ourselves to exceptionally high standards, and strive for incredible attention to detail, empathy, and fast turnaround times. We love what we do and enjoy doing it. We provide on-job training, international training opportunities, top notch talents teams and creative work environment to help everyone reach their potential and grow within UBRAND.Advertising never stands still...we're fast paced! Tired of watching the clock and dreading your long days? Join a team that doesn't sit still. Our days are action packed and you'll always be growing and learning. It's an opportunity to become an integral part of our creative squad.UBRAND is an equal opportunity employer and all qualified applicants will receive consideration for employment.#J-18808-Ljbffr