Application Support Specialist - Oracle KYC and Hot Scan OFSAA

Application Support Specialist - Oracle KYC and Hot Scan OFSAARiyadhJob Type: contractCategory: SUPPost Date: 25/08/2025Job DescriptionApplication Support Specialist - Oracle KYC and Hot Scan for leading Bank in Riyadh, Saudi Arabia.Application Support: Provide tier 2/3 support for Oracle KYC and Hot Scan applications; troubleshoot and resolve complex technical issues, collaborating with development teams as needed.Technical Expertise: Develop and maintain expertise in Oracle KYC and Hot Scan solutions; stay up-to-date with Oracle product updates, patches, and best practices.Troubleshooting: Investigate and resolve technical issues related to Oracle KYC and Hot Scan applications; collaborate with cross-functional teams to identify root causes and implement solutions.Maintenance and Upgrades: Perform regular maintenance tasks, such as patching, backups, and configuration changes; assist with upgrades and implementation of new features.Compliance: Ensure Oracle KYC and Hot Scan applications comply with regulatory requirements and industry standards; collaborate with compliance teams to ensure solutions meet regulatory needs.Documentation: Maintain detailed documentation of application configurations, troubleshooting procedures, and resolution steps.RequirementsBachelor's degree in Computer Science, Information Technology, or related field.Proven experience in application support, preferably with Oracle KYC and Hot Scan solutions.Strong technical expertise in Oracle applications and databases.Excellent problem‑solving skills, attention to detail, and ability to work under pressure.Strong communication and collaboration skills.Desired Candidate ProfileExperience with other Oracle products (e.g., Oracle Financial Services Analytical Applications).Knowledge of regulatory requirements and industry standards (e.g., AML, KYC, FATCA).Familiarity with scripting languages (e.g., SQL, Python).Certification in Oracle applications or related technologies.SkillsOracle KYC and Hot Scan expertiseApplication support and troubleshootingTechnical problem‑solving and resolutionCompliance and regulatory knowledgeCommunication and collaborationDocumentation and knowledge management#J-18808-Ljbffr