Area Manager/Retail Sales Channel (Emiratized role)

Job DescriptionLeads and manages a group of stores in the area to ensure that customers in the zone receive efficient and consistent quality services and that the business targets set for specific stores are met through teamwork and cross-functional networking. Develops strong bonds with local customers, generates demand, and fosters customer loyalty in order to increase sales and corporate revenue. Responsible for achieving and maintaining a high level of customer satisfaction in the stores.Job DescriptionLeads and manages a group of stores in the area to ensure that customers in the zone receive efficient and consistent quality services and that the business targets set for specific stores are met through teamwork and cross-functional networking. Develops strong bonds with local customers, generates demand, and fosters customer loyalty in order to increase sales and corporate revenue. Responsible for achieving and maintaining a high level of customer satisfaction in the stores.ResponsibilitiesCoordination of the functional teams' day-to-day operations in order to provide quality service to customers in a specific area and meet their demand.Responsible for achieving the store's business goals.Provides effective leadership to the store team in order to inspire, shape, and mobilize them to achieve the corporation's goal in the specific stores.Acts as a change agent, transforming the stores into cross-functional and team-based work environments, as well as centers of excellence for benchmarking.Monitors and ensures the implementation of the following business concepts and processes in stores: cross and upselling, implementing the most recent updated version of the Customer Journey, compliance, and so on.Takes ownership of all customers in the Area, learns everything there is to know, and ensures that all customers' needs and expectations are met and exceeded.Identifies and reviews all business processes, procedures, and policies on a continuous basis throughout the customer service provision cycle, raising issues and suggestions for improvement with the HOZ and retail management in order to achieve greater customer focus, world-class service levels, and increased corporate revenue.Motivates the team and develops team spirit, commitment and a sense of belonging among the team.Bears overall responsibility for all cash and sales related activities, as well as ensuring that the team follows the cash handling procedure.Ensures that all administrative requirements are met in order for the stores to run smoothly.Monitors statistics on applications received, SO issued, QMS reports, equipment sales, and so on, and measures the efficiency and productivity of the functional teams, taking necessary corrective actions.Establishes effective team working and cross-functional networking relations at all levels in the team. Establishes two way communication channels and feedback systems with the teams to gather initiative and suggestions.Monitors the activities of the stores, to ensure that high level of customer satisfaction maintained.Formulates and monitors processes for coaching and developing the team through formal training and other informal methods such as workshops, presentations, brainstorming sessions etc.Evaluates team members performance, carries out counseling, and provides professional guidance to improve performance.Prepares and maintains annual budget for own cost centers.Performs any other related duties as required.Ensure Out of the box Engagement Activities across the teams to increase staff moral and encourage the team to increase productivity.Regular business reviews with the store managers in order to ensure Target KPIs are met on timely manner.Recognize and reward the calipers to ensure challenging the motivational Sales environment.Ensure agile actions taken on time to update the team on regulatory and managerial updates and business rules.Collaborate with cross functional business stakeholders to ensure smooth operation and improved performance.Empowering the store managers to handle their tasks with all necessary toolsets.Develop the team mindset to adapt with all business changes and challenges across the organization.Develop the team skillset to uplift their performance and handle their KPIs in more innovational ways.QualificationsBachelor’s DegreeMinimum 2 to 3 years of experience in similar role.We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&#J-18808-Ljbffr