Assistant Front Office Manager

OverviewWe are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.ResponsibilitiesLead and manage the front office team.Develop and implement strategies to enhance guest satisfaction and operational efficiencyOversee daily front desk operations, including check-ins, check-outs, and guest inquiriesTrain and motivate front office staff to deliver high-quality customer serviceManage guest complaints and resolve issues promptly and professionallyCoordinate with other departments to ensure seamless guest experiencesMonitor and optimize front office performance metrics and guest satisfaction scoresManage department budgets and control expensesEnsure compliance with brand standards and local regulationsImplement and maintain efficient front office procedures and systemsDevelop and execute revenue management strategies to maximize occupancy and revenueHandle VIP guests and special requests with utmost care and attention to detailStay informed about local attractions and events in Bandung to provide guests with valuable recommendationsQualificationsBachelor's degree in Hospitality Management or related field5+ years of experience in hotel front office operations, including 2+ years in a managerial roleProven leadership skills with the ability to train, motivate, and mentor team membersExcellent customer service skills and a passion for delivering exceptional guest experiencesStrong financial acumen and experience in budgeting and revenue managementProficiency in Property Management Systems (PMS) and Microsoft Office SuiteIn-depth knowledge of front office procedures, revenue management principles, and industry best practicesExcellent problem-solving, decision-making, and conflict resolution abilitiesStrong organizational and time management skillsAbility to work flexible hours, including nights, weekends, and holidaysAdaptability to changing priorities and ability to work well under pressureStrong communication and interpersonal skills to interact effectively with guests, staff, and managementAdditional InformationStrong interpersonal and problem solving abilitiesFluency in English, additional languages are a plus#J-18808-Ljbffr