Assistant Outlet Manager

To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Associate satisfaction and delivery of prompt courteous service.Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service ordersDuring shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.Assist in maintaining a highly motivated and well trained staffOpen and close shift in accordance with Managers Checklist.Train maintain and enforce all Anantara Service StandardsProperly execute revenue and check control procedures on shiftMaintain a safe and sanitary work environment for all Associates and guestsGather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.Be on the floor during entire meal period and ensure adequate coverageEnsure that only a quality product is being servedMaintain proper Associate uniform standardsManage an effective repair and maintenance program through the use of work orders inspections etc.Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associatesEncourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment PolicyIdentify and recommend incentive programs new ideas and methods of operationThis is a highly-visible guest service position requiring above average communication skills interacting professionally with guests.Qualifications :College diploma in Hotel Management or related field.Minimum experience of 2-3 years in a Food & Beverage role in luxury hotel.Passion for leadership and teamwork.Excellent communication skills in English.Eye for detail to achieve operational excellence.Excellent guest service skills.Additional Qualification:Russian SpeakingAdditional Information :Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service ordersDuring shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.Assist in maintaining a highly motivated and well trained staffOpen and close shift in accordance with Managers Checklist.Train maintain and enforce all Anantara Service StandardsProperly execute revenue and check control procedures on shiftMaintain a safe and sanitary work environment for all Associates and guestsGather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.Be on the floor during entire meal period and ensure adequate coverageEnsure that only a quality product is being servedMaintain proper Associate uniform standardsManage an effective repair and maintenance program through the use of work orders inspections etc.Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associatesEncourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment PolicyIdentify and recommend incentive programs new ideas and methods of operationRemote Work :NoEmployment Type :Full-time#J-18808-Ljbffr