Branch Supervisor

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.Job PurposeTo process Cash, Cheque, and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives, and ensure adherence to all compliance/control areas of the branch operations.Job ResponsibilitiesCustomer Satisfaction/Service StandardsEnsure Cash counters are operational to support business requirementsProvide service to all customers as per established ARIE standardsCommunicate regulations and norms regarding transactions in a professional mannerProvide advice and guidance about ARIE Products & Services to customers as and when necessaryAchieve minimum 'Wait' time and 'Serve' time and aim for reducing the TATLead customers to relevant department/persons for Query Resolutions, Special Deals and other such activitiesEnsure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staffFinancial/SalesEnsure optimal profit margins are maintained for transactionsSolicit referrals and initiate cross-selling opportunities to existing customersPlay a proactive role in customer accusation and retention activityEnsure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfactionPrepare periodic report on Competition Analysis and take appropriate action to improve the business and customer satisfactionSolicit referrals and initiate cross-selling opportunities to existing customersComplianceHandle Foreign Currency, Remittances, and other customer transactions as per company policies & proceduresEnsure assigned work activities are carried out as per Company policies and proceduresEnsure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed/balanced and appropriately handled as company policies & proceduresManage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bankResponsible for security of Financial instruments such as Drafts, Cheques and Travelers ChequesReport and review any anomalies such as Under/Overs to concerned superior immediatelyExercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigationIdentify improvement areas and propose constructive changes to achieve operational excellenceMonitor day to day operations to ensure total adherence to Company policies and proceduresProvide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activitiesPeople ManagementMonitor cashiers’ performance and intervene when necessary to improve staff performance in terms of efficiency and effectivenessIdentify cashiers’ training needs and inform management accordingly for actionJob RequirementsQualificationsGraduate in any related field, preferably with accounting backgroundExperience5+ years of experience as a Cashier/Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange HousePrevious exposure to large volume of cash handling is an added advantageKnowledge & SkillsExcellent organizational skillsAbility to achieve results through team effortsGood presentation and communication skillsResults driven and customer focusedAt Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.#J-18808-Ljbffr