Call Center Agent

Company: IIQAF GroupLocation: Abu Dhabi, UAEIndustry: HospitalitySalary: AED 7,000 – AED 8,000 per monthJob Type: Full-TimeJob OverviewIIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.Key ResponsibilitiesHandle inbound and outbound calls professionally and efficientlyAssist guests with inquiries, reservations, and service informationProvide accurate information about hospitality services and facilitiesLog calls and update customer records in CRM systemsResolve complaints and ensure high levels of guest satisfactionCoordinate with front office and operations teamsFollow company communication standards and hospitality policiesMeet performance targets and service quality benchmarksMaintain confidentiality of customer informationRequirementsPrevious experience as Call Center Agent or Customer Service RepresentativeExperience in hospitality or hotel environment preferredExcellent verbal communication skillsStrong problem-solving and customer service abilitiesFamiliarity with CRM or call management systemsAbility to work in shifts if requiredProfessional attitude and team-oriented mindsetImmediate availability preferred#J-18808-Ljbffr