Client Success Coach (CSM)

We’re looking for a full-time Client Success Coach to join our fast‑growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own. If you’re someone who loves mentorship, thrives in a high‑performance environment, and wants to make a real difference in people’s lives, keep reading.About UsRichard Yu is an online business coach with: 100k+ subscribers on YouTube → youtube.com/richardyu1. A growing personal brand on Instagram → instagram.com/richardyuzee. Our company is fast‑paced, rooted in service. We’re building a world‑class education platform to help people turn their knowledge into income through coaching and consulting.About The RoleThis is a remote, full‑time position. You must be available during 8 AM–5 PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours. You must currently live in North America, Europe, or South Africa, and speak fluent, accent‑neutral English. Clear communication is non‑negotiable, we’re in the coaching business. Expected Earnings (Base + Commissions): $8,000–$12,000 USD/month (depending on experience). Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.ResponsibilitiesCommit full‑time hours (Our office hours are 9 AM - 6 PM EST, though if you are in different time zones we’re super open‑minded)Conduct new onboarding calls daily to welcome in new students.Conduct check‑in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed).Message clients daily, in order to hold them accountable to their plan of execution toward their goals and moderate the community.Weekly group coaching calls answering client questions.Have strong communication/interpersonal skills to confidently answer their questions and guide decisions.Help innovate our products by creating and producing new video trainings/worksheets to deliver a world‑class experience.Take renewal / upgrade calls with clients and enroll them into our backend coaching programs.Be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) – you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.Constantly adapt – a big part of this job is to stay on your toes, always ready for action and change.Responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.) and ensure high attention to detail and compliance with standard operating procedures.Have a high attention to detail and understand systems/processes to innovate new, more efficient SOPs to ensure our Fulfillment Team hits their KPIs.Who This Is ForA coach or mentor at heart—you love helping people.Clear, professional communicator (spoken and written English).Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts to generate organic leads).Sales background.Can handle fast‑paced environments, multiple clients, and changing priorities.Willing to grow with us long‑term (3+ years)—this isn’t a side hustle.Open to feedback and constructive coaching (we’ll train you, but we expect growth).Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc. or willing to learn fast.Who This Is Not ForYou have another full‑time job or multiple freelance clients.You struggle with structure, deadlines, or fast execution.You dislike being challenged to improve daily.#J-18808-Ljbffr