Collections Specialist

<div><p>The Collections Specialist is responsible for communicating with clients to collect rental dues and negotiating financial defaults, in addition to monitoring regular payments, to ensure timely collection of payments.</p><h3>Duties and Responsibilities</h3><ul><li>Build a database to monitor accounts and identify overdue payments.</li><li>Communicate with clients via phone, email, or in-person visits to determine reasons for delayed payments.</li><li>Negotiate with clients to resolve any issues affecting payments and propose solutions or repayment plans for outstanding amounts.</li><li>Prepare regular reports on collection activities.</li><li>Coordinate with the Accounting Department and relevant departments regarding collected payments and payment receipts.</li><li>Refer delinquent accounts to the Legal Department.</li><li>Maintain accurate records of outstanding payments.</li><li>Communicate with clients to gather information about their accounts and needs.</li><li>Develop and implement collection strategies to increase collection rates.</li><li>Collaborate with other departments in the company to resolve collection-related issues.</li><li>Participate in ongoing training and development to enhance collection skills.</li><li>Generate periodic lists of clients and accounts due for collection from the system.</li><li>Create invoices in the system and share them with clients.</li><li>Issue and send collection notices to clients.</li><li>Respond to client inquiries and provide clarifications regarding amounts to be collected.</li><li>Perform and adhere to other duties or responsibilities related to the role or department as assigned by the Department Manager.</li></ul><h3>Technical Skills</h3><ul><li>Knowledge of basic accounting principles.</li><li>Understanding of rental laws and regulations.</li><li>Proficiency in using computers and Microsoft Office programs.</li><li>Ability to monitor and track payments.</li><li>Familiarity with customer account details.</li><li>Ability to read and understand contracts and payment terms.</li></ul><h3>Behavioral Skills</h3><ul><li>Problem-solving and decision-making skills.</li><li>Effective verbal and written communication skills.</li></ul><h3>Qualifications, Experience, and Competencies</h3><ul><li>Education: High school diploma or equivalent.</li><li>Experience: Minimum of 3 years of proven experience in collections.</li><li>Competencies: Strong understanding of collection processes, excellent communication and negotiation skills, and the ability to manage accounts efficiently and follow up on overdue payments</li></ul></div>#J-18808-Ljbffr