Customer Care Coordinator

Key Roles & ResponsibilitiesConduct daily followup calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).Independently coordinate customer bookings (Milaha service and thirdparty) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).Communicate customer and agent booking requirements (Milaha services and thirdparty services) and update all systems accordingly with daily vessel updates.Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.Handle customer rate inquiries send rate quotations and ensure errorfree system updates.Identify nonactive customers address concerns and work to restore regular support.Monitor weekly and monthly customer loading averages to ensure continued engagement.Send arrival notices and NOCs to customers before vessel arrival for import shipments on thirdparty or Milaha servicesPerform any other jobrelated duties as assigned.Education & Professional QualificationEducation & Professional Qualification:DiplomaProfessional ExperienceProfessional Experience:Minimum 2 to 3 years in customer service preferably at shipping industry#J-18808-Ljbffr