Customer Care Representative ( Emirati)

Talents Tide is hiring for a government entity client to support customer service operations within a professional call center environment.Key Responsibilities:Handle inbound customer inquiries, service requests, and complaints through call center channels in a professional and timely mannerProvide accurate information, guidance, and issue resolution while adhering to approved service standards and scriptsLog, update, and maintain customer records accurately in CRM and call center systemsEscalate complex or unresolved cases to relevant teams while ensuring proper follow-upMeet individual and team performance targets, including call quality, response time, and customer satisfactionComply with data protection, confidentiality, and information security policiesFollow operational procedures, quality guidelines, and compliance requirementsParticipate in training, coaching, and quality improvement initiatives to enhance service deliveryRequirements:Previous experience in a call center or customer service role is preferredStrong verbal communication skills and customer-focused attitudeAbility to handle high call volumes and work in a fast-paced environmentBasic knowledge of CRM systems and call center toolsFlexibility to work shifts as requiredMust be an Emirati#J-18808-Ljbffr