Customer Engagement Manager

Job title: Customer Engagement Manager – Gulf CountriesLocation: United Arab Emirates (Travel: Up to 60% across GCC)About the jobAs Customer Engagement Manager – Gulf Countries within our General Medicines team, you'll blend strategic relationship management with dynamic field marketing execution to drive meaningful outcomes for healthcare professionals and patients across the GCC. Ready to get started? Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology – with the scale and urgency patients deserve. As part of our AT1D team in the Gulf, you'll combine the power of customer engagement and field marketing to shape how innovative treatments reach healthcare professionals and patients across UAE, Kuwait, Qatar, Oman, and Bahrain.About SanofiWe're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.Main responsibilitiesBuild and maintain strategic relationships with key healthcare professionals and decision-makers across Gulf countries to drive product adoption and brand advocacyDevelop and execute field marketing strategies, campaigns, and tactical plans tailored to GCC marketsPlan and manage promotional presence at conferences, symposiums, and medical meetings to maximize brand visibility and engagementCreate localized marketing materials and promotional content that resonate with Gulf healthcare audiencesManage marketing budgets, track campaign ROI, and continuously optimize performance based on data and insightsSupport and coach sales teams with marketing tools, customer engagement strategies, and field execution best practicesConduct market research and gather customer insights to inform strategy, segmentation, and omnichannel engagement plansAbout youExperience: 5–7 years of pharmaceutical or healthcare experience in a customer-facing commercial, marketing, or medical role; proven track record in Gulf/Middle East healthcare markets is essentialSoft and technical skills: Strong relationship-building and communication skills; strategic thinking with hands‑on execution capability; event management and campaign execution expertise; digital marketing and omnichannel engagement proficiency; cross‑cultural competency for Gulf markets; experience with CRM systems (Veeva preferred) and marketing automation platformsEducation: Bachelor's degree in Pharmacy or a related fieldLanguages: Fluency in English is required; Arabic is highly preferredWhy choose us?Drive meaningful impact at scale in a company whose medicines reach more than 100 million people each year – and help shape the future of autoimmune diabetes care in the GulfOwn a uniquely blended role that combines strategic customer engagement with hands‑on field marketing – no two days are the sameWork across five dynamic Gulf markets, building relationships with leading healthcare professionals and shaping how innovative treatments reach patientsBe part of a digital- and AI-powered organization that values bold ideas, modern ways of working, and continuous innovationStretch your career in a development‑rich environment with opportunities across functions, regions, and the full product lifecycleCollaborate with a passionate, cross‑functional team united by a shared mission to improve outcomes for patients with chronic and autoimmune conditionsEnjoy a well‑rounded rewards package that supports your success – with top‑tier healthcare, flexible working, and 14 weeks of gender‑neutral parental leavePursue Progress. Discover Extraordinary.Join Sanofi and step into a new era of science – where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never‑been‑done‑before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.#J-18808-Ljbffr