Customer Experience Manager

Job title: Customer Experience ManagerLocation: UAE (Field-based)About the jobAs Customer Experience Manager – Autoimmune T1D within our General Medicines team, you'll lead the commercial activation of Tzield across key accounts in the UAE, shaping how patients at risk of Type 1 Diabetes access life-changing treatment. Ready to get started?Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology – with the scale and urgency patients deserve. As part of our Autoimmune T1D team, you'll be at the forefront of a groundbreaking mission: helping identify and protect people at risk of developing Type 1 Diabetes, and ensuring they have access to innovative treatment before the disease progresses.About SanofiWe're an R&D‑driven, AI‑powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.Main responsibilitiesMap, segment, and develop deep knowledge of key accounts (Centers of Excellence and autoimmune diabetes care pathway) to drive Tzield adoption and patient accessBuild and maintain strategic relationships with key stakeholders including endocrinologists, immunologists, and clinical decision‑makersDevelop and execute account activation plans that remove operational barriers to screening, referral, and treatment accessCo‑create tailored solutions with account decision‑makers to enable full commercial activation and formulary inclusionLeverage omnichannel engagement strategies (face‑to‑face, digital, social media) to deliver personalized, high‑impact interactions with key accountsCollaborate cross‑functionally with Market Access and field‑based teams to address account needs and ensure effective pull‑throughGather and share field insights to inform customer segmentation, persona development, and commercial strategyAbout youExperience: Minimum 5 years of pharmaceutical, biotech, or medical device sales experience, including in the UAE; experience in Type 1 Diabetes, specialty, or rare disease is strongly preferredSoft and technical skills: Excellent communication and stakeholder engagement skills; outstanding networking and negotiation capabilities; account management mindset with a solution‑oriented approach; strong commercial acumen and strategic thinking; digital and analytical skills to turn data into actionable insights; agile, self‑driven, and comfortable operating in complex environmentsEducation: Bachelor's degree in pharmacy or a medical/life sciences fieldLanguages: Fluency in English is required; Arabic is a plusWhy choose us?Be part of a truly pioneering mission – helping protect people from developing Type 1 Diabetes with one of the most innovative treatments in autoimmune careDrive meaningful impact at scale in a company whose medicines reach more than 100 million people each yearShape the future of T1D care in the UAE, building the infrastructure and relationships that will define how patients access treatment for years to comeWork in a digital‑ and AI‑powered organization that values bold ideas, modern ways of working, and continuous innovationStretch your career in a development‑rich environment with opportunities across functions, regions, and the full product lifecycleThrive in an inclusive, collaborative culture where your field insights directly influence strategy and patient outcomesEnjoy a well‑rounded rewards package that supports your success – with top‑tier healthcare, flexible working, and 14 weeks of gender‑neutral parental leavePursue Progress. Discover Extraordinary.Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never‑been‑done‑before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.#J-18808-Ljbffr