Customer Experience Specialist

Key ResponsibilitiesAct as the main point of contact for customers handling inquiries and requests both online (emails social media live chat) and offline (calls in-person meetings).Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.Resolve customer issues promptly professionally and effectively maintaining high satisfaction scores.Proactively follow up with customers to assess their experience and identify opportunities for service improvement.Maintain accurate and detailed records of customer interactions transactions and feedback in CRM systems.Work closely with sales logistics and operations teams to ensure timely updates and clear communication with customers.Develop strategies to strengthen existing relationships and encourage repeat business.Analyze customer feedback and present insights to management for continuous improvement initiatives.RequirementsExperience: 23 years in customer service client relations or a similar role (experience in automotive export or logistics is a plus).Skills:Strong communication and interpersonal abilities.Problem-solving mindset with a customer-first approach.Proficiency in CRM tools and Microsoft Office Suite.Ability to manage multiple tasks and prioritize effectively.Qualities:Professional empathetic and proactive attitude.Detail-oriented with strong organizational skills.Capable of building rapport and maintaining long-term professional relationships.#J-18808-Ljbffr