Customer Services Specialist

Al JUBAIL HIT FACTORY FOR STEEL FABRICATION & GALVANIZING, a wholly owned subsidiary of Salem Balhamer Holding, was established in 2006. We specialize in providing comprehensive steel fabrication and galvanizing solutions. Our state-of-the-art facility, spanning 49,860 square meters in the 3rd Support Industrial Area, Jubail, Saudi Arabia, is equipped to handle a wide range of projects. Our experienced team offers a full suite of services, including design, fabrication, painting, galvanizing, and erection.Company: SBRWork Location: 2 MonthsWorking Hours: 8 working hours in addition to a 1-hour breakYears of experience: 1 to 2 YearsQualification: Bachelor degree in Business AdministrationJob DescriptionConduct the specialized studies and analyzes with the aim to develop and identify key performance indicators as well as performance and quality standards in customer service, in coordination with quality management; and ensure a continuous follow-up to the work progress as required.Participate in developing and updating customer service procedures and manuals of all kinds, including customer contact details, receiving and responding to their requests and inquiries effectively, efficiently and professionally; and coordinate with the relevant departments in this regard.Develop advanced programs and innovative initiatives; ensure going beyond customer expectations and needs in terms of the quality and professionalism of customer service systems in order to build up an integrated model of customer service.Analyze the information and data to identify the strengths and weaknesses in customer service systems; analyze the customer satisfaction assessment results; identify the repetitive patterns of complaint content and gaps; and develop plans to address these gaps and complaints.Prepare the specialized documents and reports related to customer service; provide the appropriate recommendations and solutions; and display, clarify, and maintain them on the corresponding database, as per the approved policies and procedures.Skills/ExperienceBehavioral competencies:Team WorkAbility to build relationshipsAnalytical ThinkingEffective CommunicationFocus on Servie QualityTechnical competencies:Customer Experience Management softwareCustomer servicesPost-trading managementCustomer relationship managementCustomer relationship management software (CRM)#J-18808-Ljbffr