Customer Success Account Manager

About PicusPicus Security the leading security validation company gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating prioritizing and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus security teams can quickly take action with one-click mitigations to stop more threats with less effort. The Picus Security Validation Platform easily reaches across on-prem environments hybrid clouds and endpoints coupled with Numi AI to provide exposure validation. The pioneer of Breach and Attack Simulation Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing offering a 95% recommendation in Gartner Peer Review.About The RoleIf youre a results-driven person with an entrepreneurial mindset who takes the initiative and thrives in a dynamic environment then this is a great opportunity to play a pivotal role in a fast-growing cyber security company. You will be able to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Security Validation platform.The Customer Success Account Manager is a vital role within Picus tasked with nurturing and expanding our customer relationships across a diverse portfolio that includes accounts in the Middle-East region. This role is pivotal in ensuring customer satisfaction and loyalty while also focusing on meeting and exceeding quotas for renewals and upsells.What Youll DoDevelop and maintain strong relationships with a designated portfolio of clients across the Middle-East ensuring high levels of satisfaction and loyaltyConduct regular strategic review meetings to discuss account health usage trends and uncover opportunities for product enhancement renewal and upsell within these regionsUnderstand the unique business challenges and opportunities of clients within these diverse regions and tailor solutions that align with their objectivesServe as the main point of contact for your clients managing any issues or concerns to ensure timely and satisfactory resolutionCoordinate with sales product and technical teams to ensure a smooth onboarding experience for new clients and provide continuous support for existing clients in these regionsIdentify and pursue upsell and cross-sell opportunities within your account set working towards achieving and exceeding regional quota targets for renewals and upsellsAnalyze and leverage data on customer usage satisfaction and feedback from these specific regions to drive improvements in the product and overall customer experienceReport on regional account performance focusing on renewal rates and upsell success and provide insights into regional market trendsForge powerful alliances with the Product Management and Sales teams to develop and communicate compelling value propositions for the Picus Security platform ensuring solutions are perfectly aligned with client needsBuild actionable growth plans ensuring customer loyalty and retention and unlocking opportunities for upsell and cross-sell to achieve zero churnCultivate lasting relationships with key decision-makers and stakeholders positioning Picus as an essential part of their security solutions and proactively addressing their evolving needsInform customers proactively about the latest security trends and Picuss innovations reinforcing our position as industry leaders and trusted advisorsOwn the solution process collaborating with cross-functional teams including professional services product management sales marketing and support to develop and promote market-driven solutions and services as well as contributing to marketing initiativesGather and analyze competitive intelligence to keep Picus ahead of industry trends and competitorsAct as the customers voice within Picus funneling critical feedback to our product and service teams to shape future development strategies and prioritiesWhat You HaveBachelors degree in Business Administration Communications or a related field with a preference for a technical backgroundAt least 5 years of experience in customer success account management or a similar client-facing role preferably in a SaaS provider in the cyber security spaceProven ability to manage and grow client relationships with a keen focus on meeting renewal and upsell quotas especially within the specified regionsStrong understanding of SaaS business models technology platforms and the ability to communicate complex technical concepts effectivelyExcellent communication negotiation and interpersonal skills with the ability to adapt to the diverse cultural and business practices of clients in the Middle-East regionAnalytical skills with proficiency in CRM software and customer success tools and a track record of using these tools to manage and expand client accountsFlexible and willing to travel to customer locations as needed to provide exceptional