Damas - Sales Consultant

OverviewDamas Jewellery is the leading jeweller in the Middle East with its foundation dating back to 1907. Headquartered in Dubai, United Arab Emirates, today it operates 150 stores across the GCC and employs more than 1200 people. Over 40 prestigious international brands are part of Damas Jewellery’s varied portfolio alongside its own branded in-house collections, offering customers a wide range of designs suited to all occasions.Why Damas?Competitive salary plus commissionDiverse and inclusive work environmentFantastic career growth opportunitiesDamas Academy for learning and developmentGreat mentoring by a highly experienced management teamWe value the health and well-being of our colleaguesKey Performance Indicators:To achieve the individual sales target and sales KPIEnsure that the store meets DAMAS standardsExcellent product knowledge of own products and competitor productsEnsure excellent display of customer service by following the DSCEStock control – maintain 100% stock accuracyConsistently achieve and/or exceed the monthly sales target, as directed by managementDeliver exceptional and outstanding customer service by creating an environment that is friendly and welcoming, maintaining high standards, ensuring solid product knowledge, and all other components of customer service before, during and after the saleAdapt approach according to the client needs and motivationsNegotiate and handle objections with easeRemain current on industry news and competitorPrincipal Accountabilities:To check for accuracy and proper functioning, weighing scales, calculators, Diamond Tester and all other equipmentsTo conduct regular counting of items (gold bars, gold coins and certified diamonds) and printing of reports as per the procedures provided by AuditProper handling of jewellery to avoid damagesTo greet all persons entering the store, assess and understand customer requirements & aspirations and invite them to the specific counter; ensure no customer is unattendedTo keep the store keys safely under own custody (if authorised by Management)To comply with regular and punctual attendance in the store - store timings and work scheduleTo clean, polish and re-arrange all product display material in use or not in use as per VM standards and report to Store Manager/ Asst. Store Manager the excessive display material being unutilizedProvide all required product and price information to the customer and effectively close the sale; request Store Manager / Asst. Store Manager to take over in the event of any challengesEnsure that the payment received and the change/balance given to customers are correct. Procedures for credit card transactions are followed. Another staff member to verify that the payment transaction was done properly. Staff and customers should sign off cash memoIn case of non-availability of a product, understand the exact product requirement of the customer, record it in the store register and communicate the same to the Store Manager; follow up on the sameReceive repair orders from customers, understand exact requirements, prepare repair bags and ensure all repair bags are kept in the proper designated place; ensure all repair orders are entered in the relevant register/ Navision and sent to the Workshop. Repair bags should be accurately filled outFollow up on the repair orders for timely delivery; ensure all repairs have been carried out in accordance with the customer's requirements are checked twice before informing the customerTo inform and follow up with customers of booked and repaired products and report action to the Store ManagerEnsure gathering feedback from customers. Encourage the customers to fill up the feedback questionnaires post-salesParticipate in stock-taking exercisesQualification, Experience and Skills:Qualification: Graduate / Minimum High schoolExperience: 2 to 5 years of previous experience in luxury retail, customer service or hospitality industryGeneral knowledge of JewelleryPersonal Skills/Abilities: Knowledge of Chinese and other foreign languages preferredExcellent interpersonal and communication skillsStrong understanding of Customer Service needs and Customer prioritiesStrong attention to detail with the ability to handle multiple tasks simultaneously and with precisionSelf-Starter with Team-Player approachMust be available to work retail hours (including weekends) to meet business needs (open to 6 days / split shifts)#J-18808-Ljbffr