Developer Advocate

Unlayer is a leading SaaS company specializing in email, landing page, and document design tools and solutions. Our mission is to empower businesses and individuals to create stunning, responsive emails without the need for coding expertise.We are seeking a passionate and skilled Developer Advocate to join our growing team at Unlayer. As a Developer Advocate, you will play a crucial role in bridging the gap between our product development team and our developer community.ResponsibilitiesCreate and maintain technical documentation, tutorials, and sample code for Unlayer's APIs and SDKEngage with the developer community through forums, social media, and events to promote Unlayer's products and gather feedbackDevelop and deliver technical presentations, workshops, and webinars to educate internal teams and developers on Unlayer's capabilitiesCollaborate with the product team to incorporate developer feedback into future product roadmapsAssist in troubleshooting and resolving developer issuesDiagnose and troubleshoot software issues reported by internal teams and customers, including but not limited to user interface problems, integration issues, and API errors.Provide clear and concise instructions to coworkers and customers on how to resolve technical issues, both independently and through guided troubleshooting sessions.Collaborate with the engineering and product teams to elevate complex issues and provide feedback on product improvements and enhancements.Develop and maintain technical documentation, knowledge base articles, and FAQs to empower coworkers and customers to self-serve and reduce support inquiries.Requirements3+ years of experience in software development, preferably in web technologiesAdvanced understanding of HTML, CSS, Javascript & SDKExcellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical usersAbility to remain calm and professional in challenging situationsStrong problem-solving skills and attention to detailExperience with public speaking and presenting technical concepts to diverse audiencesPassion for developer tools and email marketing technologiesMust be able to work EST or CST hoursPreferred QualificationsAssociate’s or bachelor’s degree in Computer Science, Information Technology, or related fieldExperience with email design and developmentUnderstanding of Vanilla JS, Vue, Angular and React a plusPrevious experience in a developer relations or advocacy roleContributions to open-source projectsFamiliarity with customer support software (ie: Intercom) and ticketing systems is a plus#J-18808-Ljbffr