Field Technician

Job DetailsRole: Field TechnicianWork Location: Abu Dhabi, United Arab EmiratesStart Date: Immediate to 30 DaySalary & Benefits: (Negotiable based on the expertise)RequirementField technicians are accountable for demonstrating proficiency in the installation and maintenance activities regarding the assigned type of equipment/services. Attends to the assigned duties at the customer end and demonstrates courtesy, politeness, and promptness in customer interfaces.Key ResponsibilitiesCarry out routine tasks involved in installing and maintaining the customer apparatus peripherals and connected plant for various Voices and Data services with minimal supervision and guidance.Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse, and stocking vehicles as needed.Attend service fulfillment requests within the defined appointment slots.Attend fault docket assurance requests within the unallocated slots scheduled by the controllers.Coordinate with the CTSC for any advanced technical support requirement while being at the customer premises.Log all activities performed on the field in the PDA appropriately. i.e. Log arrival job acceptance and completion time.Present at customer premise until the completion of the job, unless approval is acquired from the team leader and the customer has received a new appointment date.Ensure accurate reporting of the incomplete jobs to the controller to ensure accurate communication (i.e. wrong EID, FDH splitter unavailability).Update PDA with information related to customer link before leaving the customer.Clean the work area upon completion of the job.Demonstrates prompt, smart, and courteous behavior in dealing with customers.Informs customer about the necessity for calling the appointment center to reschedule required activities.Maintain proper attire, hygiene, and professionalism.Shows keenness in continuous learning, upgrading knowledge and skills in the functional area of specialization.#J-18808-Ljbffr