Front Office Agent

ResponsibilitiesWelcome guests and ensure efficient friendly and professional service during checkin checkout and throughout their stay;Use your elevated emotional intelligence to create personalised and memorable experiences that will excite and delight guests;Provide high standard of service to all hotel guests with your luxury attitude specifically anticipating and proactively attending to guest requests and event/activity bookings;CoOrdinate Group arrivals (including welcome) departures and checkins and assist with activities during their stay;Ensure professionalism and accuracy with information and billing during arrival and departure.QualificationsPrevious hotelfront office reception experience preferableProfessional telephone manner and exceptional customer service skillsExcellent communication interpersonal and time management skillsA friendly and positive cando attitude who enjoys working in a teamPrevious experience Opera desirable not essentialAdditional InformationDiversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment a warm and welcoming culture excellentworking conditions and to promote the development ofall people including thosewith disabilities.When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.Remote WorkNoEmployment TypeFulltime#J-18808-Ljbffr