Front Office Manager

OverviewTo manage and lead the effective and efficient operational running of the front office department to ensure client centric services are provided to patients.ResponsibilitiesTo provide strong leadership and management guidance to the Front Office team.To ensure effective operational alignment of Physician appointment scheduling with the needs of the business unit/facilities.To monitor and manage client expectations and satisfaction through Patient Experience feedback.To manage and optimise outpatient collections for the company.To monitor and manage the accurate recording/processing of patient data to prevent financial risk for the company.To create and continuously maintain an enabling environment where people can develop and grow.To ensure that performance management contracts are in place for the team.Conduct and document bi-annual performance conversations .Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .Maintain professional conduct and discipline within the team.Work closely with the recruitment team to recruit and select competent employees .Monitor employee scheduling of the department to ensure sufficient operational coverage.Ensure accurate updates on uploaded Physician schedules.Monitor scheduling to ensure best, effective use of Physician time.Ensure follow up appointments are booked and patients informed accordingly.Ensure optimal scheduling of appointments.Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.Implement and support measures to increase participation rates of patients in Press Ganey surveysEnsure the overall appearance of the Front Office area is in line with NMC quality and safety standards.Efficient accompaniment of patients to units in the absence of supporting employees.Outstanding and revenue reports are prepared and analysed.#J-18808-Ljbffr