Growth & Patient Engagement Executive

Job Summary GluCare Integrated Diabetes Center (metabolic) is hiring a Growth & Patient Engagement Executive to drive revenue growth by converting inbound and outbound leads into booked clinic visits and paid package subscriptions. This role is built for a confident, high-energy seller who communicates with clarity, handles objections professionally, and follows up relentlessly (in a healthy, respectful, and persistent way). You will engage prospective patients via phone, WhatsApp, email, and CRM workflows, guiding them from interest to action while delivering a premium patient experience. Medical or healthcare knowledge is a strong advantage, and comfort with digital tools and portals is required to succeed.Key ResponsibilitiesLead Management & Patient ConversionOwn the full lead journey: respond fast, qualify needs, build urgency, and close for an appointment and/or packageConvert inbound inquiries and outbound call lists into confirmed appointments and package enrollmentsUse consultative selling to match patients with the right services/packages based on their goals, symptoms, and concernsDrive outcomes through high-volume follow-ups and structured pipelines (calls, WhatsApp sequences, and emails)Sales Outreach, Objection Handling & ClosingProactively contact leads and re-engage cold/aged leads to win them backCommunicate GluCare's value proposition clearly and confidently (outcomes, convenience, continuity of care)Handle objections professionally (price, time, uncertainty, comparisons) and move prospects toward commitmentDemonstrate strong persuasion skills able to sell anything, from a pen to a luxury car while staying ethical and patient-centeredPresent and sell clinic packages/memberships with confidence, highlighting benefits, inclusions, and ROIIdentify upsell opportunities (screenings, bundles, ongoing care programs) aligned with patient needsProactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-showsEnsure efficient time slot allocation based on patient needs and doctor availabilityHit and exceed monthly targets for appointments, show-ups, and package salesPatient CommunicationRespond promptly and professionally to patient inquiries via phone, email, and other communication channelsProvide accurate information about clinic services, appointment availability, care protocols, and treatment optionsEducate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care optionsAppointment Booking & Attendance OptimizationSchedule/reschedule appointments efficiently while keeping the sales objective front and centerCoordinate with operations/clinical teams to ensure a smooth transition from booking to visitCRM Discipline & Sales ReportingMaintain accurate pipeline stages, notes, lead sources, and follow-up tasks in the CRMUse portals, dashboards, and tools to track daily performance and prioritize high-intent leadsMaintain accurate and up-to-date patient records within the system, ensuring easy access to informationDemonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-upsAdministrative SupportMaintain up-to-date records in the patient management system, ensuring accuracy and completenessAssist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updatesPrepare reports on lead conversion, booking targets, and patient engagement trendsKey Performance MetricsBooking Conversion Rate - Percentage of leads converted into confirmed appointmentsPackage Sales Targets - Achieving monthly goals for wellness and treatment package enrollmentsPatient Satisfaction & Retention - Ensuring high levels of service that encourage repeat visitsCRM & Data Accuracy - Maintaining clean, organized, and up-to-date records in the patient databaseLead Response Time (Speed-to-Lead): % of leads contacted within defined SLA and average first-response timeLead-to-Appointment Conversion Rate: % of leads converted into confirmed bookingsAppointment Show Rate (Attendance): % of booked patients who arrive for their visitPackage/Membership Close Rate: % of attended patients (or qualified leads) converted into paid packagesMonthly Revenue / Package Sales Target Attainment: total packages sold and revenue generated vs targetFollow-Up Execution Rate: # of outbound calls/messages completed vs plan; pipeline coverage consistencyCRM Hygiene & Accuracy: completeness of records, correct stage movement, and documented outcomesRequirementsMust-HaveProven sales experience in outbound/inbound conversion (healthcare, wellness, retail, telesales, or high-volume consultative sales)Strong ability to close: objection handling, urgency creation, negotiation, and confident asksExceptional communication (spoken and written): clear, persuasive, and professional across phone and WhatsAppComfortable being assertive and persistent w