Head of Operations - KSA

Events and Sports Management (ESM) is looking for an experienced and strategic Head of Operations (KSA) to lead and expand ESM’s sports academy operations across the Kingdom of Saudi Arabia. You will be responsible for establishing the full operational framework, ensuring service excellence, driving commercial growth, and maintaining strong partnerships with venues and authorities.This role is ideal for a results‑driven leader with strong operational expertise, regional experience, and a passion for building high‑performing teams. If you are ready to take ownership of ESM’s expansion in KSA and deliver exceptional operational standards, we want to hear from you. To apply, please share your CV and cover letter directly through the email provided below.Key ObjectivesSuccessfully establish ESM’s KSA entity, including all licensing, government registrations, and operational infrastructure.Oversee the operational management of all academies, ensuring consistent delivery of high‑quality programmes and customer satisfaction.Drive commercial growth by expanding enrolments, improving retention, and increasing revenue across all sports.Secure, maintain, and develop strong venue partnerships with schools, compounds, and sports facilities.Ensure full compliance with Saudi laws, safety standards, safeguarding requirements, and internal company policies.Build and lead a high‑performing operations team, ensuring effective recruitment, training, and performance management.Maintain excellent customer service standards, resolve escalated issues, and ensure brand consistency across all sites.Oversee safety systems, SOPs, risk assessments, and health and safety practices to ensure safe and compliant operations.Desired QualificationsSet of Required Skills, Knowledge and BehavioursBachelor’s degree in Business, Sports Management, Operations, or related fieldDesired ExperienceMinimum 5 years of operations management experience, preferably in sports, education, or service industriesPrior GCC experience required; KSA experience strongly preferredProven track record of managing multi‑site operations and leading large teamsJob‑Specific Knowledge & SkillsArabic speaker (preferred)Leadership and people managementOperational excellenceRelationship building and stakeholder managementStrong customer service orientationConfidentiality and non‑disclosureExcellent communication and interpersonal skillsProactive and problem‑solving skillsWhat We OfferA competitive monthly salaryAnnual flight allowancePrivate medical insuranceEnd of service benefitAccess to lifestyle discounts#J-18808-Ljbffr