HR Operations Specialist (Shared Services) - Native Chinese Speaker

OverviewPosition: HR Shared Services Specialist – Chinese & English BilingualReporting to: Head of SSCBase: Dubai (onsite)The HR Shared Services Specialist – Chinese & English Bilingual will support the standardized operations of the company\'s Shared Service Center (SSC) in Dubai. This role is responsible for delivering efficient and compliant HR shared services, including employee lifecycle management, HR administration, payroll and benefits coordination, and employee support.The position will work closely with HR, Finance, and various business units to ensure smooth HR operations and consistent implementation of company policies and procedures. In addition, the role will serve as a key liaison for Chinese-speaking employees, facilitating communication between Chinese teams and company management.The ideal candidate is detail-oriented, service-focused, and capable of working in a fast-paced international environment while ensuring compliance with UAE labor regulations and company standards.Job ResponsibilitiesResponsible for the standardized operation of the Shared Service Center (SSC), coordinate with various business units of the company, focus on the implementation of HR and administrative related shared services, take into account the communication and coordination with the Chinese team, and ensure efficient, compliant and unified processes. The specific responsibilities are as follows:Be responsible for the full-life cycle management of employees, including the handling of onboarding, probation confirmation, transfer, resignation and other procedures, the signing, renewal, filing and account management of labor contracts, the maintenance of employee files and HR system information, the issuance of various personnel certificates, and ensure the smoothness of employee services.Handle matters related to social security and provident fund, including the addition and reduction of employees, base verification, payment declaration and bill reconciliation, follow up the application of relevant welfare benefits, strictly comply with local labor laws and regulations in Dubai and the new regulations in 2025, and ensure compliant operations.Assist in monthly attendance statistics and abnormal handling, cooperate with salary calculation, personal income tax declaration and payment, compile salary-related reports, and coordinate with the finance department to complete data review and reconciliation.Respond to employees\' policy inquiries, assist in handling basic labor disputes and complaints, organize employee care activities, maintain the SSC service desk and knowledge base, and improve the employee service experience.Collect human resources-related data (such as turnover rate, social security costs) and output analysis reports, participate in the formulation and iteration of SSC standardized processes (SOP), and promote the optimization of HR systems and cross-departmental collaboration.Coordinate between Chinese employees and the company\'s management, be responsible for Chinese communication and coordination work, assist in handling the needs of Chinese employees, convey the company\'s policies and notices, and build a communication bridge between Chinese and foreign teams.Track the updates of local labor laws and regulations and related policies in Dubai, ensure that all SSC operations comply with local compliance requirements, avoid employment risks, and complete other temporary work and projects assigned by superiors.Job RequirementsBasic RequirementsNationality Requirement: Chinese nationality only. Proficient in Chinese (Mandarin) communication, with good Chinese written and oral expression skills, able to smoothly coordinate with the Chinese team and employees.Education Requirement: Bachelor\'s degree or above. Majors in Human Resource Management, Labor and Social Security, Business Administration, Public Administration and other related majors are preferred. Chinese academic qualifications should be able to provide the authentication of the Service Center for Scholarly Exchange of the Ministry of Education and the double authentication of the UAE Embassy in China is preferred.Experience Requirement: 1-3 years of relevant work experience in SSC. Experience in SSC or HR operations in multinational enterprises or Chinese-funded overseas enterprises is preferred. Familiarity with the HR three-pillar model is a plus; outstanding fresh graduates can be considered as appropriate.Language Requirement: Fluent in English (written and spoken), which can be used as the working language. Able to handle English contracts, emails and international employee inquiries. Basic Arabic daily communication skills are a plus.Familiar with SSC operation processes, master the operation of core modules such as employee relations, salary and welfare, social security and provident fund, have basic data analysis capabilities, and be proficient in Excel (VLOOKUP, SUMIF, PivotTable) and Office software.Have good compliance awareness