Installation Quality Specialist – Fitness & Wellness Solutions

Foreground is representing a leading global organisation in the fitness, sport, and wellness sector, recognised worldwide for its innovation, premium solutions, and strong commitment to promoting a healthy and active lifestyle. Operating across more than 100 countries, the business partners with elite institutions and global sporting events while maintaining a strong focus on quality, performance, and customer experience.This organisation attracts individuals who are proactive, disciplined, digitally minded, and genuinely passionate about fitness and wellbeing.The RoleWe are seeking an Installation Quality Specialist to ensure excellence in delivery and installation standards across logistics and after‑sales partners. This role plays a critical part in safeguarding brand reputation by driving consistent installation quality, strict compliance with protocols, and high customer satisfaction.The successful candidate will work closely with logistics partners, after‑sales technicians, country leadership, and global quality teams to monitor performance, train and certify installers, and resolve quality issues at root‑cause level.Key ResponsibilitiesEnsure full installation capability coverage across third‑party logistics partners and after‑sales technicians through structured training, e‑learning certifications, and on‑the‑job coachingDrive consistent implementation of delivery and installation guidelines and technical protocols across the installation networkMonitor customer and market feedback (including NPS, snagging, and field failure metrics) to identify weaknesses in delivery and installation processesConduct regular quality audits on completed installations to ensure full compliance with installation standards and fixing requirementsEnsure correct and consistent use of installation documentation and reporting tools across all projectsAudit installations requiring fixing to confirm correct execution in line with technical specificationsVerify logistics partners compliance with HSE standards, certifications, and contractual obligationsManage the full snagging process, including issue analysis, root cause identification, corrective actions, and follow‑upControl and monitor cost allocation linked to installation failures and corrective interventionsPrepare and present regular quality and performance reports to local management and global stakeholders, supporting continuous improvement initiativesCandidate ProfilePassionate about fitness and maintaining an active, healthy lifestyleProactive, detail‑oriented, and ethically drivenComfortable working in structured, process‑led environmentsExperience & Skills RequiredBachelors degree in Engineering, Logistics, Quality Management, or a related discipline3–5 years experience in installation quality, after‑sales operations, or logistics managementStrong technical understanding of products and installation processes; after‑sales experience is highly desirableProven ability to analyse data and translate insights into practical quality improvementsAdvanced Excel skills and experience working with ERP and CRM systemsSolid knowledge of Lean and Total Quality methodologies, including PDCAStrong communication and stakeholder management capabilitiesStructured problem‑solver with the ability to manage complex, cross‑functional activitiesDigitally savvy, with an interest in process automation and continuous improvementRequired SkillsDrivingLogistics ManagementOperationsAnalysisERPComplianceQuality ManagementLogisticsROOTCRMCorrective ActionsCustomer ExperienceStakeholder ManagementMetricsContinuous ImprovementCoachingExcelSpecificationsAutomationCustomer SatisfactionDocumentationEngineeringBusinessLeadershipTrainingCommunicationManagement#J-18808-Ljbffr