IT Assistant

As an IT Assistant, you will provide crucial hands‑on support within our IT department, ensuring the seamless operation of day‑to‑day technical services. As part of our team in The Chedi Al Bait, Sharjah, you'll work in an ONSITE environment, addressing a variety of hardware, software, and network needs to support business operations.ResponsibilitiesOffer first‑line technical support to staff for hardware, software, and network‑related issues.Install, configure, and maintain desktops, laptops, printers, and other IT equipment.Assist with setup, monitoring, and maintenance of LAN/WAN, Wi‑Fi networks, and servers.Support software installations, updates, rollouts, and manage software licenses.Troubleshoot and determine solutions for technical problems, escalating to IT Manager as needed.Maintain accurate records of IT inventory, assets, software licenses, and support requests.Assist with regular data backups, data recovery procedures, and cybersecurity best practices.Support IT projects involving system upgrades, migrations, and hardware deployments.Ensure ongoing compliance with internal IT policies, procedures, and security standards.Must have requirementsProven experience in IT support, preferably in a hospitality or corporate environment.Strong knowledge of Windows and Mac OS operating systems.Strong knowledge of VMware ESXI and NAS storages.Hands‑on experience installing and maintaining computers, printers, and networking equipment.Hands on Cisco Meraki firewall, Network Switches & Access points.Solid understanding of LAN/WAN, Wi‑Fi, and basic server administration.Solid understanding of music network BGM.Experience with software installations, updates, and managing software licenses.Experience with Telephonic PABX system.IP based CCTV Camera system.Guest Room key card system.Excellent troubleshooting and problem‑solving skills.Ability to prioritize tasks and work independently in a busy onsite environment.Clear communication skills and a guest‑service mindset.Nice to have requirementsExperience with hotel or hospitality management software and systems.Perks and BenefitsCompetitive salary and service charge incentives.Training and development opportunities.Meals provided during working hours.Opportunities to grow within a prestigious hospitality group.An engaging and supportive team environment.#J-18808-Ljbffr