IT Helpdesk Resources

IT Helpdesk TechnicianJob SummaryProvide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure.Key ResponsibilitiesProvide technical support via phone, email, and ticketing systemTroubleshoot desktops, laptops, printers, and common software issuesInstall and configure hardware, software, and user accountsSupport VoIP phone systems and telecommunication issuesAssist with network cabling, connectivity, and physical IT setupManage tickets, documentation, and IT asset inventoryProvide remote support and escalate complex issues when requiredRequirements1–2 years of IT Helpdesk or technical support experienceKnowledge of Windows/macOS, Microsoft Office, and basic networkingExperience with Active Directory, Office 365, and ticketing systemsFamiliarity with VoIP systems and network cablingStrong communication and customer service skillsBachelors degree in IT or related field (or equivalent experience)IT certifications (CompTIA A+, ITIL, Microsoft) are a plus#J-18808-Ljbffr