IT Infrastructure Administrator

ResponsibilitiesAdvising systematic knowhow of procedures operations and work instructionsOwn and drive customer escalations for reactive support deliveryDiagnose and troubleshoot technical issues including account setup and network configurationDiagnose and resolve basic hardware and software problemsFollow up with users to ensure timely resolution of their issues and maintain a high level of user satisfactionEscalate unresolved issues to higherlevel support teamsGood knowledge of ITSM toolsChecking systems and equipment for substandard performance or malfunctioningFixing systems and equipment problemsSetting up of Peripherals (i.e. Laptop/Desktop/Printers) as per the compliance and policyGood knowledge of backup software like SynologyGood knowledge about Office 365Good knowledge of Firewalls (i.e SonicWall)Good knowledge about Cisco Switching and RoutingGood Knowledge in Active Directory Management DNS & DHCPIdentifying performance problems and malfunctionsMaintaining hardware and corresponding documentation of fixes notes and recommendationsManaging routine preventive procedures; maintaining and monitoring network securityAnalyzing and resolving faultsMonitoring network environments and proactively maintain infrastructure to prevent failuresUpdating process procedure and other documentationLog and followup issues with VendorsPerform health system checks on areas of responsibilityDesigning deploying maintaining and improving IT service delivery processes within the corporate guidelines to ensure efficient ITdependent business operations and achieving corporate objectivesEnsured adherence to the SLA within the networkResponsible for monitoring and tracking IT assetsQualificationsBachelor of Computer Engineering or equivalentCertifications in ITIL Microsoft and CiscoAdditional InformationSkills & Professional Requirements:Deep System and Storage management understandingNetwork Management understandingFamiliarity with ITIL and its applicationsWork with reports and root cause analysisMaintain documentationVendor negotiationMaintain system and storageMaintain and ensure network operationsMonitor vendor SLAsWork with vendors for solution and their supportExperience RequirementsMinimum of 10years of experience in managing the ICT environment. Certification in ITIL Microsoft and Network technologies is recommendedAttributes and BehavioursStrong verbal and written communication skills and a demonstrated competency o interact with people at all levels of the organizationHighly developed organizational skills are requiredAbility to maintain and manage information of a confidential or sensitive natureRemote WorkNoEmployment TypeFulltime#J-18808-Ljbffr