IT Service Desk

OverviewAt Yuvo, we harness the power of technology and people to deploy data-powerful solutions that are insight-generating to our clients, yet intuitive and benefits-loaded to their respective markets. We combine our intelligent solutions, targeted platforms and a team of experts, to automate operational tasks and detect hidden links between various network elements, resulting in time-saving and data-driven investments.ResponsibilitiesResponsible for setup and configuration of new users in our proprietary software.Provide complete and correct resolution of requests; supplies answers by finding problems, researching issues, and guiding end users through corrective steps.Thoroughly document problems and resolutions of support request in the ticketing system.Supply excellent customer service and technical guidance in support of our Infiniux family.Following established guidelines to accomplish tasks and solve routine/non-routine problems.Help keep a current knowledge base of processes and procedures and be a key contributor.Collaborate with a team of IT professionals to resolve the needs of our end users.Learn to understand how the business process works, how the technology supports the process, how integrations work, and the impact of changes to any part.Escalate unresolved issues to the proper resolving groups via trouble tickets.Meet and exceed SLA expectations.Qualities You PossessSelf-learner with a desire to keep up with latest technology trends & practicesStrong Data Entry skills.Proficient Organization and time management skills.Excellent team player with strong verbal and written communication skillsExcellent inter-personal skills and great Customer Service. Be able to build trusted relationships with users and business stakeholdersMust be a good multi-tasker with the ability to navigate and use multiple systems simultaneously.What You Will NeedExperience with Jira and/or Service Now ticketing system.Multi-tasking and time management skillsEntry level to intermediate Windows 10 operating system knowledgeEntry level to intermediate knowledge of supporting and troubleshooting IT Hardware, such as laptops and tabletsOffice 365 knowledge, including Teams, Excel, and Outlook#J-18808-Ljbffr