IT Specialist - Theme Park / Family Entertainment Center (FEC)

IT Specialist responsible for managing and maintaining all IT infrastructure, systems, and applications supporting park operations, ticketing, POS, surveillance, guest Wi Fi, and back office systems to ensure seamless daily operations. Key Responsibilities Infrastructure & Network Management Manage LAN/WAN, switches, firewalls, and Wi Fi networks Maintain structured cabling and IDF/MDF rooms Ensure high availability of internet connectivity Monitor network performance and uptime POS & Ticketing Systems Support ticketing systems and access control gates Maintain POS terminals across outlets and kiosks Troubleshoot payment gateway issues Coordinate with vendors for system upgrades Server & Systems Administration Manage Windows/Linux servers Oversee Active Directory and user access controls Maintain backups and disaster recovery procedures Apply system patches and updates CCTV & Security Systems (preferred) Monitor and maintain surveillance systems Ensure recording retention compliance Coordinate with security team for incident support Guest Technology Services Manage guest Wi Fi access and performance Support digital signage and interactive displays Ensure seamless experience for mobile apps and kiosks Cybersecurity & Compliance Implement endpoint protection and firewall policies Monitor for security threats and vulnerabilities Ensure compliance with company IT policies Maintain asset inventory and access logs Helpdesk & User Support Provide Level 1 & Level 2 support Resolve hardware, software, and connectivity issues Support office staff, F&B, ticketing, and operations teams Maintain service desk documentation Vendor & Project Coordination Liaise with IT vendors and system integrators Support new ride/system technology deployments Manage IT related procurement Required Skills Strong knowledge of networking (TCP/IP, VLANs, Firewall) Experience with POS and ticketing platforms Knowledge of CCTV and access control systems Backup & disaster recovery management Basic cybersecurity knowledge Qualifications Bachelor's degree in IT / Computer Science or equivalent. 3-5 years' experience in hospitality, theme park, retail, or FEC environment Certifications (preferred): Microsoft / Azure Cisco CCNA ITIL Foundation Preferred Experience Amusement park / gaming arcade systems RFID card systems Digital payment integrations Crowd management technology Key Competencies Problem solving under pressure Strong coordination with operations team Quick incident response capability Customer focused mindset