IT Support Manager: SLA-Driven Escalation Lead

A leading technology firm in Dubai is seeking a qualified individual to manage and supervise support leads in handling user issues. This role involves coordinating with various managers for incident resolution, ensuring timely service delivery, and improving the quality of IT support. The candidate will also train and mentor Level 1 engineers, conduct user feedback surveys, and provide analytical reports on support metrics. Ideal for someone with strong IT support experience and leadership skills.#J-18808-Ljbffr