Manager Technical Service

Manager Technical Service page is loaded## Manager Technical Servicelocations: Riyadh, Saudia Arabiatime type: Full timeposted on: Posted Todayjob requisition id: R551203Work Flexibility: Field-basedWe are looking to hire a **Technical Services Manager** to provide strategic leadership and ensure operational excellence for field service and repair center teams across KSA. **What you will do:*** Provide strategic & commercial leadership* Own and lead commercial and operational service strategy across the region.* Drive ProCare services contract growth through collaboration with Sales and Marketing teams.* Ensure service offerings are positioned, marketed, and priced effectively across regions.* Represent the ProCare business within regional steering committees and leadership teams.* Champion a customer-centric culture that delivers memorable service experiences and increases loyalty and sales.* Partner with internal departments including Customer Care, Distribution, HR, RAQA, and Finance to support seamless service delivery.* Align and collaborate with US ProCare and other EMEA Service teams to leverage best practices and unify global service strategies.* Ensure consistent messaging and execution of service programs aligned with corporate objectives.* Use data-driven decision-making to identify and implement continuous improvement initiatives.* Monitor performance metrics (KPOs and KPIs) to track regional service outcomes and identify areas for growth and optimization.* Provide direct leadership, coaching, and support to regional service managers and high-potential team members.* Own all aspects of talent management including recruiting, onboarding, performance management, training, and career development.* Foster an accountable, high-performing team culture that reflects Stryker’s values and expectations.* Manage regional service financials, including budgeting, forecasting, and P&L performance.* Identify cost-control and revenue-generating opportunities aligned with fiscal objectives.**What you need:** **Required:*** Bachelor's degree in Business Administration, Engineering, or a related field (or equivalent professional experience).* Minimum 8 years of relevant industry experience in technical service, operations, or engineering.* At least 5 years of people management experience, preferably in a matrixed, global organization.* Proven ability to lead cross-functional teams and collaborate with senior stakeholders.* Demonstrated experience in driving service contract growth and managing complex business relationships.* Strong financial acumen, including managing budgets and P&L statements.* Fluent in English and Arabic.* Must be able to travel up to 40% of the time within the region.* Ability to work in varied environments, including repair centers, hospitals, and corporate offices.* Must be able to manage time, stress, and complex cross-functional interactions effectively.**Preferred:*** MBA or advanced degree in business, engineering, or management.* Experience of transitioning from an indirect to direct modelTravel Percentage: None#J-18808-Ljbffr