Marketing Communications Manager

Job Title: Customer Reference Manager/Marketing CommunicationsLocation: Saudi Arabia (Working across the META Region)Contract Length: 9 months initiallyWho We AreChesamel Group is an agile consultancy headquartered in London, focused on driving extraordinary growth for forward-thinking businesses through innovative, bespoke solutions. The team challenges traditional thinking to deliver transformative business outcomes using human ingenuity and advanced technology.We listen with intent, connect brilliant minds, develop bold ideas, and create solutions so our partners achieve extraordinary success. Which is why some of the world’s biggest and best-known tech companies choose to work with us.The TeamChesamel has a large team of marketing experts delivering on client projects across the globe, ranging from fully integrated and embedded consultancy to ad-hoc on demand project delivery. You will be joining a collective focused on delivering excellent client servicing while leading business transformation for our clients.Our ClientOur client helps millions of organisations empower their employees, serve their customers, and build what’s next for their business, all with technology built in the cloud. Their products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. You will be embedded in a team dedicated to helping businesses ranging from enterprises to startups, educational institutions and government agencies to see the benefits of our technology come to life.The RoleThis is a role based in Saudi working across the META/GCC regionThe role is focused on developing, managing, and amplifying customer success stories that demonstrate the value of our clients Cloud technology to C-level and IT decision-maker audiences across enterprise organisations.The Customer References Manager/Marketing Communications Manager will create and manage both written and visual content for digital and non-digital channels, partnering with a wide network across Cloud, including PR & Comms, Campaigns, Brand, Analyst Relations, Product Management, Sales, and Field Marketing.This is a customer-facing role requiring strong storytelling, project management, and relationship-building skills to extract compelling narratives and deliver content that drives awareness, engagement, and demand generation across the META region.Core ResponsibilitiesCustomer Reference Pipeline Management (35%)Follow established processes to identify, onboard, and manage new customer references across the META region.Monitor reference progress, proactively follow-up with stakeholders, and remove operational roadblocks.Customer Experience & Advocacy (20%)Ensure a strong day-to-day customer experience throughout onboarding and reference creation.Act as an advocate for customers, representing their stories accurately and empathetically.Storytelling & Content Development (25%)Create compelling written and visual content that translates product value into audience-relevant solutions.Shape narratives that resonate with specific audiences across digital and offline channels.Publisher & Influencer Engagement (10%)Maintain relationships with regional technology publishers and influencers to amplify customer stories.Coordinate content distribution to maximise reach and visibilityCross-functional Collaboration (10%)Partner with PR & Comms, Campaign Managers, Brand, Customer Reference teams, Product, Sales, Channel & Field Marketing, Customers, and Partners to deliver outputs.Coordinate complex workstreams and ensure alignment on priorities, messaging, and customer positioning.Essential Qualifications & SkillsBachelor’s degree in Marketing or Similar field5 years experience in B2B Communications or Marketing Content CreationCloud/Tech/SaaS backgroundExcellent communication skills - written and presentation - in English and Arabic (Arabic is mandatory!)Meticulous grammar and proofreading skillsExperience developing and managing technical contentDesirable Qualifications & SkillsPassionate, innovative approach to content strategy and customer marketing campaignsStrong collaboration skills with a positive, can-do attitudeExcellent time management and flexible working styleExperience managing complex programmes/projects with multiple stakeholdersCreative problem solver and enthusiastic#J-18808-Ljbffr