MIS Executive

ResponsibilitiesProficiency in Power BI Desktop, Service, and Power Query.Expertise in DAX, SQL, and data modeling.Knowledge of integrating data from various sources.Familiarity with contact center metrics (e.g., AHT, SLA, CSAT, FCR).Experience analyzing and visualizing data from contact center platforms (e.g., Genesys, Avaya, Cisco, or NICE).Understanding workforce management and scheduling data.Ability to create real-time dashboards for call center KPIs.ExperienceProven experience in business intelligence and analytics.Soft SkillsStrong analytical and problem-solving abilities.Effective communication with stakeholders.Collaboration with cross-functional teams.Performance OptimizationDesigning efficient dashboards and handling large datasets.Real-time data integration and optimization.Business AcumenUnderstanding industry-specific challenges and requirements.Creativity in presenting data insights intuitively.#J-18808-Ljbffr