NASM_Nad Al Sheba Mall.Executive - Tenant Relations

Executive - Tennats Relations – Dubai Holding Asset Management.About Dubai Holding Asset Management:Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities. The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought-after liveable destinations.From hot-spot retail destinations like Bluewaters, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management’s retail destinations captivate millions of visitors and tourists every year. Meanwhile, the niche and vibrant community centres as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighbourhoods more vibrant and connected. In 2022, Dubai Holding Asset Management’s retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio.Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city’s global recognition as one of the most desirable and liveable destinations worldwide.About the Job:An opportunity has arisen for a Job Title to join Entity Name. The main duties and responsibilities of this role:Tenant RelationsStrong focus required on administrative tasks, ensuring the accuracy of tenant dataDevelop strong, professional relationships with all retail tenants and coordinate for all major requirements.Ensure that all retail tenant’s complaints, issues, and operational challenges are addressed regularly.Ensure that the tenants comply with Dubai Municipality regulations as well as with DHAM’s lease and retail asset policies and procedures at all times, such as housekeeping, cleanliness, safety and security, etc.Monitor tenant compliance to specified standards to ensure their operations are within their signed lease agreement guidelines and regulations, such as HSE/ Fire safety, etc.Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintained, and safe at all times.Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.Inspect each unit per the approved schedule - Ensure all stores, including Specialty Leasing, manage the premises and maintain the stores in good working condition.Provide the necessary information for supporting the Senior Tenant Relations Executive and/or tenant and customer relations manager in preparing special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.Conduct tenants’ meetings on a regular basis to enhance relationships, operations, and customer experience.Draft the tenant letters, rent concession cases, early terminations, and other office memorandums.Ensure the mall management support officer collects the tenant data, such as tenants’ monthly sales records, footfall, sales performance, compliance documents, permits, etc.Ensure all tenants’ lease documentation is updated and in place.Coordination with different departmentsCoordinate with the technical team to ensure that the functional specifications of retail and tenants’ requirements are implemented during the approved modification.Raise and elevate tenant issues arising within the common areas in coordination with the community management team to the Senior Tenant Relations Executive and/or the Tenant and Customer Relations Manager in a timely manner.Support set up and engagement with all marketing events and sponsored programs.Liaise with the finance department on tenant billing issues and queries, as well as reconciliationsDocumentation and CommunicationPrepare and present timely tenant correspondence, memos, and requests in line with DHAM guidelines.Keep all tenant files/documentation up to date, such as an organized database of leases, trade licenses, insurances, tenants’ IDs, and Ejari, and ensure timely renewal of licenses before their expiry.Maintain accurate and up-to-date records for all tenants, which may be reviewed at any time by DHAM internal/external auditors and/or Government entities such as Dubai Municipality, Civil Defence, etc.Collect compliance documents (Insurances, Pest Control and Maintenance contract, AMC, Trade License for all tenants, Grease Trap, Kitchen hood/ecology unit contract and report, and LPG contracts for F&B units)Process all correspondenc