Network & Security Engineer

Syntys is a leading data center provider specializing in the design, construction, and management of data centers, catering to hyperscalers, AI infrastructure, and colocation wholesale providers across the MENA region. With a presence in more countries than any other provider in the region, Syntys is committed to delivering scalable, secure, and efficient digital infrastructure solutions. Our offerings include colocation and built-to-suit facilities, meticulously tailored to meet the growing demands of the industry. In this capacity, Syntys plays a pivotal role in supporting the region’s economic growth by fostering innovation and attracting investment in the digital economy.Network & Security EngineerThe network & security engineer is responsible for the design, implementation, operation, and optimisation of enterprise network and security infrastructure across Syntys data centre facilities. The role requires deep technical expertise in Cisco networking technologies, security architecture, and ITIL-aligned service management. The engineer acts as the highest level of technical escalation for network and security incidents, drives change management discipline, and ensures infrastructure aligns with hyperscaler audit requirements and industry best practices.ROLE ACCOUNTABILITIESNetwork Infrastructure ManagementDesign, implement, and maintain enterprise network architecture including core switching, routing, and data center fabricManage Cisco Nexus, Catalyst, and ASR platforms ensuring optimal performance and availabilityImplement and manage network segmentation, VLANs, VRFs, and VXLAN/EVPN fabricsConfigure and optimize routing protocols (BGP, OSPF, EIGRP) for internal and external connectivityManage out-of-band management networks and console server infrastructureEnsure network infrastructure supports 99.999% availability SLA requirementsSecurity Architecture & OperationsDesign and implement network security architecture including firewalls, IDS/IPS, and micro‑segmentationManage Cisco ASA, Firepower, and ISE platforms for access control and threat preventionImplement and maintain Zero Trust Network Access (ZTNA) principlesConfigure and manage VPN solutions (site‑to‑site, remote access) for secure connectivityConduct security assessments, vulnerability scanning, and penetration testing coordinationMonitor security events and respond to threats in coordination with SOC operationsEnsure compliance with ISO 27001, SOC 2, and customer security requirementsAct as L3 escalation point for all network and security incidents (P1/P2/P3)Perform root cause analysis (RCA) and deliver RCA reports within defined timelinesDrive corrective and preventive actions to closure with documented evidenceMaintain Known Error Database (KEDB) with workarounds and permanent fixesCoordinate with vendors (Cisco TAC, ISP, security vendors) for escalation and resolutionChange Management (ITIL)Prepare and submit RFCs (Request for Change) with complete documentationDevelop detailed MOPs (Method of Procedures) for network and security changesParticipate in CAB (Change Advisory Board) meetings presenting technical changesExecute approved changes with pre/post validation and rollback proceduresMaintain change calendar ensuring no conflicts with maintenance windows or customer activitiesTarget ≥85% first‑pass CAB approval rate through quality documentationEnsure zero change‑induced incidents through rigorous testing and validationDevelop and maintain network architecture documentation (HLD, LLD, topology diagrams)Design network solutions for customer onboarding and capacity expansionEvaluate new technologies and make recommendations for infrastructure improvementParticipate in design reviews ensuring alignment with standards and best practicesSupport customer technical requirements and pre‑sales engineering activitiesProcess Adherence & DocumentationEnsure strict adherence to ITIL processes (Incident, Problem, Change, Configuration)Maintain accurate CMDB records for network and security assetsDevelop and maintain SOPs, MOPs, and EOPs for network operationsParticipate in internal and external audits providing evidence and documentationSupport ISO 27001 and hyperscaler audit requirementsEXPERIENCE AND QUALIFICATIONSBachelor's degree in Computer Science, Information Technology, or related field7–10 years in enterprise network engineeringMinimum 5 years of hands‑on experience in network securityMinimum 3 years of experience in a data center environmentExperience working in hyperscaler or colocation environments preferredStrong exposure to ITIL‑based service management environmentsCERTIFICATIONSMandatoryCCNP Enterprise or CCNP Data CenterCCNP Security (or equivalent security certification)ITIL v4 Foundation#J-18808-Ljbffr