NICE inContact Engineer Engineering

Discover Exciting Career Opportunities with Unified Networks SolutionLocation: UAE, DubaiSkillset: Customer ServiceJob Type: Full TimeJob Mode: OnsiteWe are seeking an experienced and results-driven NICE inContact Engineer to join our team onsite in Dubai. This role involves implementing, configuring, and maintaining NICE inContact Contact Center solutions, working closely with stakeholders to ensure seamless integration and operation of the platform.Key Responsibilities:Configure and support NICE inContact Studio, ACD, IVR, WFM, and QM modulesIntegrate NICE inContact with CRM platforms and third-party APIsHandle scripting, call flow design, and customization using Studio toolsPerform troubleshooting, root cause analysis, and issue resolutionMonitor system performance and optimize workflowsCollaborate with internal teams and client-side stakeholdersDocument configurations, processes, and technical proceduresProvide support during UAT and go-live phasesRequired Skills & Experience:Proven hands‑on experience with NICE inContact Studio and Contact Center implementationsStrong understanding of contact center operations and telephony infrastructureExperience with VoIP, SIP, ACD, and cloud communication technologiesFamiliarity with API integrations, JSON/XML, and cloud‑based SaaS environmentsKnowledge of WFM, QM, and Analytics modules within NICE inContactExcellent problem‑solving and client communication skillsNICE inContact certification (preferred)Preferred Qualifications:Bachelor’s degree in Computer Science, Information Technology, or related fieldExperience in deploying NICE inContact in large‑scale enterprise environmentsExperience with Azure, AWS, or other cloud platformsKnowledge of Cisco UCCE/UCCX, Genesys, or Avaya (a plus)Competitive salary in AEDDubai residency and work visa sponsorshipOpportunity to work with enterprise clients and modern tech stackCareer growth in cloud‑based Contact Center solutions#J-18808-Ljbffr