OCC Controller

Oversee comprehensive operations control and coordination for ground handling and airport functions, including accurate movement recording, load control, AMS, resource allocation, planning, organizing, stakeholder collaboration, and procedural adherence. Lead OCC Coordinators, prioritize safety, service quality, and operational efficiency to meet airline needs. Direct ramp team to achieve targets and surpass customer expectations. Proficiently handle emergencies, promptly activating stakeholders for swift response.Functional AccountabilitiesArea of ContributionKey ActivitiesTo ensure that all aircraft movements and technical charge notes are recorded accurately for financial reconciliation.To collect cash from Adhoc flights in coordination with finance.ProcessOversee the overall functioning of the OCC, providing leadership, guidance, and performance monitoring of the OCC Coordinator. Regularly share performance feedback with the Ground Handling Manager (GHM)Review AMS software closely and coordinate for require update/upgrades.Planning & Allocation of Aircraft stand, Check-in Counter, Boarding gate and arrival baggage belt. FIDS updation for all passenger processing zones.To plan, monitor, control, coordinate and supervise the Load Controllers, Ramp Staff, Equipment Operators, Cleaners and all other staff in OCC and all aircraft movements for our airline customers.Daily inspection sheets for Apron, GSE and GSV.Statistic and time sheet requirements, perform FMU function.Special attention to VIP and CIP Movements.Overall operations monitoring, coordination with all internal & external stakeholders.Maintaining a suitable environment to declare, achieve and maintain the sections Quality, health, Safety and Environmental Objectives.Participates in the inspection and investigation of accidents and helps introducing corrective /preventive actions and conducting risk assessment.To ensure all activities are in compliance with ground handling, RAK airport, customer airlines, and the regulators procedures.To ensure a detailed Accident and Incident report is completed, as required.To ensure that all Airport Emergency Orders are adhered.Support GHM in performance appraisals of ramp team as per the company policy to achieve the highest level of staff productivity and performance.Perform aircraft document check and process landing permissions for scheduled and ad-hoc movements on behalf of the RAK DCA. Ensure that the airlines are informed as soon as possible and forward all messages to the relevant customers/departments.To action any advisory messages regarding Aircraft parking allocations, gate changes, counter allocation, baggage belt changes and any special requirements.To provide the necessary briefing to the staff in the Operations Control Centre on a shift basis, using the resources available.To provide reports as required by the RAK Airport, Ground handling, Airlines and Department of Civil Aviation (DCA).To ensure the technical infrastructure adequately always supports the operation, and to ensure service delivery during times of unforeseen technical issues.To set priorities of work allocation during peak work periods, and times of disrupted schedules, and commercial constraints, to protect those carriers operating to plan, provide even distribution of resources, and enhance the reputation of the company.To effectively communicate service requirements related to other departments ensuring that flight/passenger handling is provided as requested.To provide accurate, comprehensive reporting to management as required.To provide a Daily flight schedule to all departments, ensuring that the Operations Control Centre has a manual back-up for times of power failure.To continually Flight Watch aircraft and to ensure that RAK Airport has full stand utilization for our customer airlines in consultation with ATC staff. Process stands requests on behalf of our customer airlines and prioritise VIP movements.To ensure that the Operations Control Centre is fully always staffed.To ensure that all office equipment is functioning, fit for task and primary systems are connected to an uninterruptable power supply.To ensure company uniform and grooming standard are being always adhered to.To assess the procedures of RAK Airport continually for possible improvement.To carry out other duties as appropriate in support of the business activities of RAK Airport. To supportGHM in any other operational task assigned by him.To provide cover of other functions as and when required during any disruption in the operation.ReportingCommunication & Working RelationshipsInternalCOO, GHM, Asst GHMADO, Ramp Supervisor, HR, Finance, Maintenance, Safety, Procurement, Commercial, RFFS, Duty Free, Cargo & ITReasons for InteractionOperational, Administrative & DepartmentalOperational, Compliance and administrativeExternalPolice, Immigration, Custom, Alpha, Airlines Security, ADNOC, ATC, MET and DCA.Reasons for InteractionOperationalQualifications, Experien