Officer - IT Support - Evening Shift

Job ObjectiveSupport business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.Job DutiesCollective ResponsibilitiesComply with Six Flags Qiddiya's code of conduct and ethicsPromote Six Flags Qiddiya's vision, mission, and values while modeling desired behaviorsSpread and promote the Six Flags Qiddiya cultureCommit to Six Flags Qiddiya's rules and regulationsPerform tasks directed toward achieving organizational goalsJob-Specific ResponsibilitiesProvide IT support and services to all staff across the theme park, water park, and administrative officesDeploy IT equipment and software as per standards across the complexRespond promptly and provide timely updates for all support and service requestsTroubleshoot system, network, and hardware/software issuesAccurately record and action all incidents and requests in line with SLAManage daily support issues on-site and elevate to appropriate channels when neededAdditional Job SpecificationsDuties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hoursProvide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsivenessComply with IT policies and procedures outlined by Six Flags, Aquarabia, and QiddiyaRequirementsEducationBacholer or Diploma degree in Information Technology or a relevant fieldExperienceFresh IT graduates or up to 2 years of experience in a similar IT Support roleExperience in IT Operations in hospitality or a theme park (preferred)SkillsTechnical Skills: Windows, IT networks, POS systems, Office 365Languages: Proficiency in EnglishCore CompetenciesProblem SolvingClient/Customer FocusTeamworkCommunicationAdaptabilityValues and Ethics#J-18808-Ljbffr