Omnichannel Experience Specialist

We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channelsdigital call center branches and field services. This role focuses on channel governance standardization and improving how customers move between channels.Key ResponsibilitiesDefine and manage omnichannel standards and guidelines.Ensure consistent information tone and customer experience across all channels.Support channel integration efforts and cross‑channel handoff design.Review customer‑facing content across channels to avoid inconsistencies.Work with digital IT and operations teams to enhance channel strategy.Requirements and QualificationsBachelors degree in Communications Marketing Business Strategy or related field.Experience in omnichannel management channel strategy or CX governance.2‑7 years of experience (depends on educational attainment)Strong skills in content governance communication standards or channel optimization.Arabic language is mandatory but not requiredDisclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website.#J-18808-Ljbffr