Operations Director, Service

What you will doProvides leadership for the overall Service business for assigned regions or marketsOwnership and accountability of financial growth & operational metricsOwn and drive the operational excellence with strategic and operational capabilities to achieve business goals and targetsDefines Service growth strategy enabled with growth initiatives & programs.How you will do itLead the overall Service business for assigned regions or markets and being accountable for financial growth and operational resultsDefine deploy and execute business plansDrive Service Operational Excellence to implement appropriate action plans focusing on GM expansion G&A reduction and operational effectiveness of the Field Operations.Focus on communication people development customer interaction & measuring resultsDrive teamwork culture compliance and integrityOwn and drive digital service transformation in delivering the services to customersProvide direction and guidance on the implementation of high-impact transition and transformation projects. Act as the change championDrive consistency of end-to-end service operations and in full alignment with standards framework processes and policies.Champion the collaboration with various stakeholders to support overall Service strategies and needs by changing or improving current Service models structures processes tools technologies to optimize performanceJointly establish and ensure the implementation and execution of strategic growth initiativesDrive a culture of Continuous Improvement in the Service organizationWork with the regional and global services team to align strategy based on key industry segments driversOwn the overall organizational capability and lead the development of workforce capabilities and capacity to implement the longer term Service roadmap.Drive competency and training development for the frontline teamRecognize and identify potential areas where existing procedures require change or where new ones need to be developed especially regarding business process and organization alignmentWhat we look forRequiredUniversity degree MBA or equivalent academic qualification.Strong knowledge of Service Operations Management with more than 15 years of relevant experience in the fieldSolid experience in operations and fulfillment in services business managing frontline teamProven track record in delivering the strong results with strong accountability and say/doDemonstrate leadership ability to operate effectively in matrix structure with strong influencing skillsDemonstrate financial and business acumen with strong skills in customer relationship building and managementExcellent communication and interpersonal skills both internally and dealing with external customers and stakeholdersBusiness acumen to comprehend financial numbers and make significant contributions to development of business plansStrong people management team building performance management strategic and operations planning process management negotiation and relationship management skillsDemonstrated ability to work effectively within and across direct management lines (in a matrix environment)Demonstrated Customer Service mindset with business and financial acumenRequired Experience:Director#J-18808-Ljbffr