Operations Support Executive

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.In this role, you will:Communicating with clients through various channels providing product and service information and resolving product and service problems.Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Processing contracts and legal documents.Keeping record of customer interactions, transactions, comments and complaints.Ensure customer satisfaction and provide professional customer support.QualificationsA minimum of secondary educationPreferably Undergraduate in businessAt least 1-2 years of experience in a Customer Support roleKnowledge of ticketing systems and Customer support practicesExcellent verbal and written communication skillsStrong organization skillsProblem-solving and multi-tasking skillsPatientFlexibleEnthusiasticEmpathy/CompassionBenefitsA fast paced, high performing team.Multicultural environment with over 60 different nationalitiesCompetitive Tax-free SalaryComprehensive Health insuranceAnnual Air Ticket AllowanceEmployee discounts at multiple vendors across the emiratesRewards & RecognitionsLearning & DevelopmentBayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#UAEBayut#J-18808-Ljbffr