Oracle Lead CX Functional Consultant -Onsite

Role :Oracle Senior CX Functional ConsultantOverall Experience: 8 to 12 years (Min 5 years in Oracle CX)Location: Dubai(Onsite)Role OverviewWe are seeking an experienced Senior CX Functional Consultant with strong expertise in Oracle CX to design, implement, and support enterprise CRM solutions across Sales, Service, CPQ, Field Service, and Marketing. The role involves close collaboration with business stakeholders to deliver scalable, business aligned customer experience solutions.Key ResponsibilitiesGather and analyse business requirements; translate them into functional CX solutions.Design, configure, and customize Oracle Fusion Sales & Service Cloud using Application Composer.Support Oracle CPQ configurations including pricing rules, discounting, approvals, and quoting.Configure Oracle Field Service Cloud (OFSC) for routing, capacity, and workforce optimization.Implement Service Request lifecycles, SLAs, milestones, and notifications.Support Redwood UI and Redwood JET components for enhanced UX.Manage data migration, integrations, and API testing (REST/SOAP) Lead CRPs, client demos, UAT, and post go live support.Create reports and dashboards, support Oracle SR resolution.Core Skills & TechnologiesOracle Fusion Sales CloudOracle Fusion Service CloudOracle CPQOracle Field Service Cloud (OFSC)Oracle Marketing Cloud (Eloqua)Redwood UI & Redwood JETSalesforce CRM (functional exposure)REST & SOAP APIs (Postman, SoapUI)QualificationsBachelors degree in IT, Computer Science, or related field5+ years of hands on Oracle CX experienceStrong stakeholder management and communication skillsExperience in consulting or large enterprise CRM implementations preferredRole Level: Senior / Lead CX Functional Consultant#J-18808-Ljbffr