Pre/Sales Technical Implementation Manager – MEA

Nature and aim of the positionGlobal Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, it has become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers. The Group connects all stakeholders involved in the international shopping ecosystem. Global Blue has over 2,000 employees in more than 50 countries. http://www.globalblue.com/corporateWe are looking for a Pre Sales/Technical Implementation ManagerTo work on multi currency and payment gateway and integration projects in MEA with a focus on UAE and KSA. This role requires significant domain expertise in the payments space and experience in POS and hotel PMS applications. It is a requirement to have experience in card payment and have good understanding of integration both Ecommerce and POS. In the role you will be an integral part of helping our client‑facing teams – including sales, account management and our partnership team – win new deals, support existing clients, and lead/manage the RFI/RFP bid process in collaboration with sales, sales engineering, finance, legal (contracting), product and other departments.Experience and Role FunctionThe role has the following primary responsibilities:Expert in French language both written and verbalIn depth understanding of the cross border payment sector with specific knowledge with Multi Currency payment solution.Knowledge on omni channel payments including integration with POS and PMS systems in the retail and hospitality sector.Knowledge on tokenisation and how it applies to payments.Ability to present a solution sale to large groups, including internal employee training sessions as well as client/partner meetingsAbility to become a Subject Matter Expert on the Global Blue platform and our solutionsContribute to responses for Requests for Information (RFI) and Requests for Proposal (RFP)Review incoming technical requests and respond to questions for the Sales, Account Management and other client-facing teamsLead pre‑sales and technical integration calls, including hotel and retail point-of-sale, ecommerce and mobile integration discussions - Includes taking minutes and performing research on the potential merchant/partner prior to the call to ensure that we understand their environment, products and solutionsAttend conferences, presentations and other client-facing meetings as neededProvide technical input and guidance into the solution design and ensure all designs will work in line with industry standards including scheme mandatesGuide and assist team members in terms of technical and domain knowledge, professional skills, and correct delivery according to the stipulated timelineSolve implementation and/or migration problems or ensure that they are resolved timeously by the available resources.Participate in any project retrospectives and contribute to internal process improvement and maturation.Liaise with other business groups where necessary.Key competenciesMust have knowledge of as many of the followings as possible: AS2805, ISO8583, ISO20022, Card Scheme Specifications, and other payments message protocols and transport mechanisms such as TCP/IP, REST API, SOAP/XMLExperience with payments and point of sale integration in the hotel and retail sectorAbility to prioritize tasksProactive work ethic Within the scope of the relevant projects, act as a technical consultant to the internal team on platform design and capabilities and recommendations on customisationsTechnical lead implementation (need to be hands‑on), and ensure its on‑time delivery and within IT budgetEnsure that solutions and projects are specified and documented appropriately, according to the agreed deliverables and process.Fluent in English both written and verbalPreferable skills and competenciesDemonstrates strategic thinking with an entrepreneurial spiritAnalytical and problem‑solving skillsDemonstrates a strong customer orientation - actively seeks innovative ways to improve processes, and user experienceAbility to collect, clarify, and translate business requirements into documentation and conceptual designExcellent presentation skills and an ability to engage audiencesAbility to effectively collaborate with others to reach mutually agreeable outcomesAbility to work independently as well as with a teamEffective time management skills and ability to meet deadlinesPossess a \"can do\" attitude and positive outlook, minimizing negative behavioursAbility to communicate effectively in a multicultural, multinational environment and mobilize cross‑functional high-performance teamsFluent in English – French#J-18808-Ljbffr