Process Associate

Objective of RoleDeliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other services.ResponsibilitiesDeliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other services.Experience0-3 yearsAbout UsIGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA.Equal Opportunity DiscalimerIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.#J-18808-Ljbffr