Program Manager

About the roleThe Program Manager manages and is directly responsible for delivering consultative solutions for tactical/operational service delivery for the dedicated MSP account. Optimizes service to the client in a high quality, cost-effective manner for multiple locations.Oversees, plans, directs and controls phases of the MSP account in order to increase productivity and encourage program growth within a fair and competitive environment.Only candidates currently residing in the UAE will be considered.What you’ll be doingSupports the Program Director and/or Supplier Manager in the management of supplier relationships and partnership negotiations.Manages delivery of a quality program to include participation in the program QBRs (Quality Business Reviews) with client as well as supplier community.Satisfies quality metrics that are established for the program and ensures supplier adherence to quality standards and compliance requirements.Surveys clients regarding perception of service. Visits clients to emphasize quality and service.Identifies opportunities for further growth of existing accounts.Assists in the development and implementation of approved business plans for assigned skill sets or business units to maintain/expand sales. Reviews sales activity and recommends improvement programs as required.Develops and maintains knowledge of economic trends and changes affecting businesses.Supports MSP (Managed Service Program) to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all Adecco policies and procedures.Provides assigned resources adequate oversight, training and leadership to ensure they reach potential.Acts as the day-to-day escalation contact for Program Consultants within the account.Leverage advanced MS Excel expertise to develop and deliver comprehensive monthly and quarterly reports.Collaborate closely with client-side stakeholders to align on requirements and deliverables.Support the Program Director by analyzing recruitment data and providing actionable recommendations.Monitor and ensure that the MSP programme consistently achieves defined objectives and performance metrics.Collect, validate, and synthesize business data from diverse sources to support strategic decision-making.Participates in special projects and performs other duties as assigned.About youWe want to set you up for success! To help us do that, here is what we are looking for from you:Experience2+ years’ experience in UAE / GCC market, knowledge of relevant local labor laws and 3rd party hiring practices and classificationsInternational recruitment experience highly regardedFinancial Services industry experienceSkillsMeet or exceed SLA’s in accordance with the client contract, operations manual and team member effort estimation plansAdvanced Excel (V-lookups, pivot tables) for worker and invoice data manipulationStrong stakeholder management and Level 2 escalation management skillsEducation / QualificationsBachelor’s degree, or higherQualifications in quality (e.g. LEAN Sigma) and/or project management (e.g. Prince2) advantageousWhy choose us?It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.Make an impact where it matters most.A journey to bring out the best in youWe believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an env