Project Manager

The Project Manager ensures organizational alignment, execution & delivery discipline across all major client and internal projects.ResponsibilitiesStrategic Planning & Pre-RFP AlignmentLead pre-RFP alignment and readiness sessions to validate project scope, timeline, resource availability, and budget assumptions across departmentsPartner with Commercial and Finance to assess project economics, cost structures, and profitability before commitments are madeEnsure all project proposals undergo cross-functional validation (Commercial, Product, Engineering, HR, Legal, Finance) before submissionReview and confirm vendor or subcontractor arrangements for procurement, compliance, and operational readinessEstablish an RFP-to-delivery handover framework, ensuring clarity of ownership and traceability across the project lifecycleDesign, implement, and maintain project governance frameworks, defining accountability, escalation paths, and decision-making checkpointsOversee project portfolio health by maintaining dashboards and governance reports for executive visibilityDevelop and maintain a project and risk register tracking progress, dependencies, financial exposure, and compliance risksProactively identify and mitigate cross-functional risks, including misaligned scopes, resource constraints, and regulatory gapsImplement quality assurance protocols to ensure deliverables meet contractual, operational, and client excellence standardsEnforce project stage gates and approval processes prior to contractual, financial, or delivery commitmentsServe as the central coordination point between all business units, including Commercial, Product, Engineering, HR, Finance, Legal, and Delivery; ensuring synchronized executionLead project initiation, steering, and review meetings to align stakeholders on objectives, dependencies, and milestonesMaintain consistent communication with internal and external stakeholders through project dashboards, executive summaries, and progress reportsEnsure project scopes and timelines reflect operational capacity and compliance requirements, reducing delivery risksFacilitate procurement and vendor management coordination, ensuring external partners are aligned with internal standards and regulatory frameworksOversee vendor and third-party onboarding governance, ensuring tools, processors, and contractors meet data protection and regulatory standardsMaintain a Third-Party Risk Register, tracking compliance obligations, privacy safeguards, and mitigation activitiesCoordinate with Legal, Compliance, and Data Privacy Officers to manage risk assessments, incident responses, and breach reporting related to external partnersIntegrate vendor oversight into the PMO framework to ensure continuous monitoring and accountabilityOversee project execution from a governance and performance standpoint, ensuring timelines, budgets, and deliverables remain aligned with approved baselinesConsolidate project metrics, status updates, and key decisions into executive-level dashboards and PMO reportsMonitor project health indicators (cost, scope, schedule, risk) and escalate early warnings to leadershipFacilitate post-implementation reviews to capture lessons learned and embed best practices into standardized PMO methodologiesPartner with Delivery and Customer Success teams post-sale to ensure a seamless handover and governance continuityExtend PM frameworks to internal initiatives, ensuring structured oversight of strategic programs (e.g., process transformation, system rollouts, product initiatives)Coordinate the corporate planning and execution cycle, tracking progress against annual strategic objectives and KPIsFacilitate resource planning, milestone tracking, and executive reporting for key cross-departmental programsDevelop and maintain standardized PM tools, templates, and procedures for company-wide consistencyChampion a culture of structured delivery, accountability, and continuous improvement across all teamsRequirements5+ years' experience in project/program management, preferably in SaaS, or enterprise technologyStrong background in strategic planning, project governance, and cross-functional deliveryProven ability to manage multiple complex projects simultaneously under tight deadlinesAdvanced knowledge of project management methodologies (PMP, Prince2, Agile/Hybrid)Strong financial acumen; experience with cost modeling and ROI analysisExcellent stakeholder management and communication skillsAnalytical and problem-solving mindset with ability to anticipate and mitigate risks earlyAbility to work in a fast-paced, matrixed environment and influence without direct authorityPMP, Prince2 or equivalent certification preferred#J-18808-Ljbffr