Receptionist - Abu Dhabi Capital Centre

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.Main responsibilities include:Greet and welcome guests visitors suppliers answer telephone calls providing a warm timely welcome in line with our brand standards.Answers guest related queries and provides information for promotions room prices activities and events in the surrounding area to provide accurate information to guestsEnsure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellationsIdentify corporate leads and build long-term relationshipsDrive online name mentions and promote customer feedbackUnderstand the online guest s feedback and explore options for improvementCarry out general office duties including correspondence emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeriesEffectively communicate with all departments on all guests requests and complaints for smooth service deliveryEnsure safety of all guest in line with the safety procedures and guideline.RequirementsCustomer-oriented approachExcellent communication skillsStrong attention to detailsFlexible agile and able to work under pressureAbility to work both independently and in a teamProactive and excellent organizational skillsAbility to provide exceptional customer service to our guestsYou must have /be-Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.Knowledge of Opera (PMSArabic Language- speakingwriting and readingBenefitsWe offer a competitive salary package accommodation transportation medical insurance which includes dental air tickets and hours which offer you a work life balance. Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this. At Premier Inn we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer in the heart of everything we do. We want Premier Inn to be a place where people s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please join the team!#J-18808-Ljbffr