Relationship Officer - uBank

About the business areaThe Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.In this role, your key responsibilities includeExecute banking transactions and respond to customer inquiries to ensure high levels of satisfaction and service quality.Identify new sales leads and relationship development opportunities with cross sell, upsell and retention in order to contribute to the improvement of market and customer share of wallet with the Bank.Adhere to all relevant policies, procedures, and regulatory requirements to ensure risk mitigation and operational integrity.Identify and resolve customer issues or escalate to relevant teams to ensure timely and effective solutions.Maintain accurate records and prepare reports on customer interactions and transactions to support performance tracking.The ideal candidate should have the following experienceAt least 3 years of experience in banking or customer service roleBachelor’s degree in Business, Finance, or related fieldBasic knowledge of MS Office Excellent interpersonal, communication and multitasking Time Management Knowledge of global financial markets and trendsWhat we offerComprehensive Benefits PackageThis includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).Flexible and Remote Working OptionsWe understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.Learning and Development OpportunitiesWe value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.#J-18808-Ljbffr