Remote Customer Success Management Specialist

Customer Success Management SpecialistThe Customer Success Management Specialist plays a key role in nurturing and expanding customer relationships after the sale. This position ensures customers fully adopt and gain maximum value from the company’s solutions. By building strong, long-term partnerships, the specialist drives renewals and identifies growth opportunities in close collaboration with Sales and cross-functional teams.Customer Success Management Specialists design and execute tailored success plans, monitor customer health, and proactively address challenges to optimize outcomes and deliver sustained business value.What You'll DoCustomer Alignment & Success PlanningParticipate in internal handover sessions to gain a deep understanding of customer needs, goals, and account strategyPartner with customer stakeholders to develop Customer Success Plans, including KPIs, success metrics, and tracking frameworksDefine clear expectations for engagement, communication, and collaborationAdoption & Value RealizationDrive product adoption and ensure customers maximize the value of implemented solutionsAlign on onboarding and deployment strategies to accelerate time-to-valueProvide best practices and strategic guidance to support measurable business outcomesCustomer Health ManagementTrack customer health and usage metrics to identify risks and opportunities earlyLead regular business reviews to evaluate progress, highlight achievements, and uncover areas for improvementSupport customers in overcoming challenges and achieving their strategic objectivesRenewals & Account GrowthIdentify upsell and cross-sell opportunities in partnership with Sales teamsProactively manage retention risks to ensure successful renewalsCollaborate with Sales Support and Order Management on complex renewal scenariosMaintain accurate customer and pipeline data in Salesforce and other systemsAbout The Ideal Candidate2+ years of experience in Customer Success, Account Management, or a related client-facing roleExperience managing small to mid-sized customer portfoliosStrong communication, stakeholder management, and relationship-building skillsProven ability to drive adoption, deliver value, and demonstrate ROIProactive, analytical, and customer-centric mindsetFamiliarity with CRM tools such as SalesforceExperience in Business Intelligence is a plusWhat We OfferPurpose-driven work - Make an impact within a mission-led organizationGlobal collaboration - Work in a diverse, international environmentContinuous development - Access to ongoing learning and growth opportunitiesSupportive culture - A workplace that prioritizes well-being and career progressionCompetitive package - Attractive compensation, bonuses, and health benefitsFlexible working - Balance performance with personal well-beingStability & trust - Be part of a reliable organization built on long-term partnershipsDiversity & InclusionWe are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, supported, and empowered to succeed.#J-18808-Ljbffr